Service Manager

Eden Futures; Bridlington; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading care provider in Bridlington is seeking a Service Manager to lead the Supported Living Services team. The role involves providing daily leadership and ensuring the highest quality of care for service users. Candidates should hold at least a Level 2 qualification in Health and Social Care and have experience in a similar setting. Attractive salary and benefits, including personal development opportunities and a supportive work environment.

Benefits

Basic Salary of £31,485

25 days holiday plus Birthday off

Free DBS Check

Continuous Learning & Development opportunities

Health Cash Back and Pension Scheme

Eligible for £500 bonus through refer a friend scheme

Enhanced pay for maternity or paternity leave

Blue Light Discount Scheme

Eligibility for COSTCO membership

Qualifications

• Minimum qualification of Level 2 in Health and Social Care required.
• Experience in Supported Living or Residential service preferred.
• Experience working with adults with Learning Disabilities or Mental Health conditions is preferable.
• Willingness to undertake further training or development is a must.
• Ability to effectively work in a demanding role is essential.

Responsibilities

• Provide leadership and support to the local team.
• Lead and recruit new staff members.
• Ensure training and development needs are met.
• Promote a person-centred approach to service delivery.
• Actively safeguard the wellbeing of service users.

Skills

Leadership skills

Understanding of safeguarding

Ability to work in a fast-paced environment

Communication skills

Supervisory skills

Education

Level 2 in Health and Social Care

Job description

Overview

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness, and we are looking to recruit a Service Manager within our Supported Living Services based in Bridlington. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company's values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCGs etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)
• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Qualifications

• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Salary and Benefits

• Basic Salary of £31,485
• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden's Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Additional Notes

Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice. Our purpose is our people, our culture is Platinum Eden Futures has been awarded Platinum accreditation by Investors in People - the highest level of recognition an organisation can achieve. To become a Platinum organisation, Investors in People look for more than just performance - they look for purpose, trust, continuous improvement, and a genuine commitment to wellbeing. They look for companies where:

• Leadership is people-centric and values-driven
• Learning and development are embedded in everyday work
• Engagement is measured, acted on, and constantly improved
• Values are not just written - they\'re lived
• Innovation, inclusion, and giving back are part of the culture

At Eden Futures, we often say we\'re a true people\'s organisation, and this award shows that we truly live up to it. Our people are the heart of our company. This accreditation reflects how we lead, how we support one another, and how we\'ve built a culture where every voice matters. Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.