Service Manager

Flame Recruitment; Bishop's Stortford; On-site; GBP 40,000 - 65,000; Full time

Job summary

A recruitment agency is seeking a motivated Service Manager for a used car dealership in Hertfordshire. The ideal candidate will manage the service operation, ensuring customer satisfaction and driving team performance. Key responsibilities include training staff, improving processes, and maintaining communication with customers. This role offers a competitive salary package and further training opportunities.

Benefits

Training programmes

Benefits package

Qualifications

• Experience in managing a service department, preferably in a dealership environment.
• Strong understanding of budget management and customer satisfaction strategies.

Responsibilities

• Drive department performance against budget and implement improvement plans.
• Maximise customer satisfaction through exceptional service.
• Provide training and guidance to the service team.

Skills

Customer satisfaction focus

Leadership

Training and development

Performance management

Job description

ROLE: Service Manager
LOCATION: Hertfordshire
SALARY: 40k basic, 65k ote + benefits

Flame Recruitment – former YOLO Recruitment are currently recruiting a motivated Service Manager to join us at our clients used car dealership in Hertfordshire to manage the service operation.

As an important member of the management team you will be expected to run an efficient department, always ensuring customer satisfaction, motivating and training staff whilst improving processes and systems as well as driving the business forward.

As part of your role, you will be encouraged to embrace the manufacturer training programmes to develop both your brand knowledge and approach to management.

Duties of the Service Manager

• Drive department performance against budget, identify any shortfall and implement plans to improve the performance
• Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience in line with the Company’s ethos of Driving Excellence
• Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified
• Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
• Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives
• Recruit, select, train and develop staff as required
• Ensure dealer standards are met and systems and procedures are complied with

Hours for the Service Manager role is not set in stone, Monday to Friday as and when the business requires.

To apply for this Service Manager, please get in touch with Flame Recruitment – former YOLO Recruitment.