Service Manager

Isabellas Homes; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading supported living service provider in Birmingham is seeking an experienced Service Manager to oversee operations of four services. The role involves ensuring compliance with regulatory standards, leading a motivated team, and enhancing care quality for individuals with mental health needs. Candidates should have operational management experience and a strong commitment to person-centered care. This position offers a fulfilling opportunity to make a positive impact on lives.

Qualifications

• Proven operational management experience in supported living services.
• Strong leadership and mentoring abilities.
• Knowledge of regulatory frameworks and best practice guidelines.

Responsibilities

• Oversee the day-to-day operations of 4 supported living services.
• Lead and mentor a team, ensuring high standards of care.
• Ensure compliance with CQC standards and regulatory requirements.

Skills

Operational management

Team leadership

Crisis management

Compliance knowledge

Budget management

Job description

As the Service Manager, you will be responsible for the operational management of several supported living services. You will ensure that services are compliant with regulatory requirements and that the highest standards of care are provided to individuals with mental health needs. You will lead and inspire your team, driving positive outcomes and enhancing the lives of the people we support.

Main duties of the job

Service Leadership & Management

• Oversee the day‑to‑day operations of 4 supported living services across the West Midlands.
• Ensure that services operate within regulatory frameworks; CQC standards, safeguarding, and best practice guidelines.
• Develop improvement plans to enhance the quality of care and ensure positive care outcomes.

Team Leadership & Development

• Lead and mentor a team of staff, ensuring they are supported, motivated, and trained to deliver person‑centred care.
• Conduct regular performance reviews, supervisions, and appraisals.
• Foster a culture of respect, continuous improvement and development.

Client Support & Engagement

• Ensure that care and support plans are person‑centred, regularly reviewed and adapted to meet individual needs.
• Promote independence, dignity, and respect in the delivery of service.
• Act as a key point of contact for service users, families, and external professionals, ensuring clear communication and collaboration.

Compliance & Quality Assurance

• Ensure services meet regulatory standards including health and safety, safeguarding, and CQC standards.
• Carry out audits to ensure compliance with internal policies and procedures.
• Budget management, ensuring services operate within financial constraints while delivering high standards of care.

Crisis Management & Problem Solving

• Address issues or challenges promptly and effectively, ensuring continuity of care.
• Manage on‑call duties as required, ensuring 24/7 availability to respond to emergencies or urgent matters.

About Isabella's Homes

Isabella's Homes is a leading provider of 24/7 supported living services, specialising in mental health. Our mission is to empower individuals to lead fulfilling and independent lives through compassionate and person‑centred support. We are committed to excellence in care and continuously strive to improve the quality of life for the people we support. We are now looking for a dedicated Service Manager to oversee four of our services in the West Midlands.