Service Management Office Analyst

Sanctuary Group; Worcester; Hybrid; GBP 37,000 - 41,000; Full time

Job summary

A leading housing and care provider in Worcester is seeking a Service Management Office Analyst to assist in managing and improving Technology Operations projects. This hybrid role requires strong organizational skills and experience in project management to ensure high-quality delivery. Candidates should have a proven track record in delivering projects effectively and analyzing service management processes. The position offers a competitive salary and benefits package.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Access to exclusive discounts and resources

Employee Networks for support

Qualifications

• Experience managing medium to large scale projects with a full project life cycle understanding.
• Some experience mapping processes and reviewing existing tools.

Responsibilities

• Assist the Service Office Manager with managing SMO Services.
• Provide high-quality management information for operational planning.

Skills

Experience of managing Project or Service Management Office services

Proven experience in working with others to effectively deliver projects

Experience in mapping processes and building tools

Proven experience in analysing and diagnosing problems

Excellent organisational and planning skills

Experience of processes, governance, reporting

Job description

Service Management Office Analyst

Location: Worcester, Worcestershire, GB, WR1 3ZQ

Department: Technology

Operation: Sanctuary Group

Closing Date: 01/12/2025

Requisition: 226680

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Worcester based with a balance of home and office working

£38,761 - £40,801 per year

35 hours per week – Monday to Friday

We have an exciting and new opportunity for a Service Management Office Analyst to join our Technology Team based at our Head Office in Worcester. You will assist the Service Office Manager with the effective and efficient management, development and improvement of Service Management Office (SMO) Services to ensure the effective and efficient delivery of high‑quality Technology Operations projects and reporting.

The mission for our Technology Department is to drive and inspire modernisation whilst enabling our entire community to thrive. Technology is one of the key enablers of our Group's strategy so having the right person to support the successful delivery of modernising our Technology Operations is crucial.

This role is based in Worcester and will include a balance of home and office working (3 days in the office and 2 days from home).

The role of Service Management Office Analyst will include:

• Analyse, react to and provide high quality management information to all stakeholders on the Operations Portfolio, as well as specific programmes or project progress to support on‑going operational planning
• Working with relevant stakeholders to develop and implement overall strategic direction for the SMO team, including establishing systems, processes and tools
• Assisting with the provision of high‑quality management information to all stakeholders for all programme or project progress and issues to support ongoing operational planning and delivery including benefits tracking
• Identifying and providing recommendations for continuous improvement of SMO, including the provision of information and resources, project plans, risk management, communication plans and facilitation activities
• Contribute, as appropriate, to special projects and change programmes in support of the Group’s objectives

Skills and experiences:

• Experience of managing Project or Service Management Office services for a variety of concurrent medium to large scale projects/portfolios, with an understanding of a full project life cycle
• Proven experience in working with others to effectively deliver projects
• Some experience in mapping processes and building tools to support portfolio activities and deliver business needs, including reviewing and improving existing processes and tools
• Proven experience in analysing and diagnosing problems and implementing effective solutions
• Excellent organisational and planning skills
• Experience of processes, governance, reporting and continuous improvement

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £37,414 with an additional policy allowance of £1,346 per annum (rising to £39,383 with an additional policy allowance of £1,417 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

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