Service Maintenance Technician - Security / CCTV

Tesco UK; Bury St Edmunds; On-site; GBP 26,000 - 36,000; Full time

Job summary

Tesco across Bury St Edmunds is seeking a hands-on Service Maintenance Technician - Security to keep stores safe, functional and welcoming. You’ll perform planned and reactive maintenance on CCTV and related systems, collaborating with colleagues and contractors to ensure first-time fixes and high-quality service.

You will contribute to safety, compliance and customer experience while benefiting from ongoing training and career growth within the UK’s recognized retail brand.

Qualifications

• Full driving license required.
• Health & Safety awareness essential.
• Proven security-related technical skills with City & Guilds or apprenticeship.
• CCTV analogue and IP experience is essential.
• CCTV certification is desirable.
• Ability to install, configure and maintain CCTV equipment to industry standards.
• Experience with Hikvision, Pelco and Hanwha Techwin systems.
• Retail environment experience is desirable.
• IT and Microsoft Office skills are required.
• Customer/stakeholder escalation management experience.
• Resource scheduling capability.
• IOSH qualification is desirable.
• IPAF is desirable.
• Asbestos Awareness training is desirable.

Responsibilities

• Ensuring Tesco sites are safe and functioning for customers and colleagues.
• Carry out planned and reactive maintenance across CCTV and facilities.
• Coordinate repairs with external contractors with minimal disruption.
• Utilise mobile devices to update work and drive completion.
• Work with the team to share best practices and maintain high standards.
• Attend local and national meetings and provide input.
• Support a diverse and inclusive culture within the stores.
• Assist management to keep stores operating smoothly.
• Maintain equipment and facilities to support customer experience.

Skills

Full Driving license

Health & Safety awareness

Security-related skills

CCTV analogue & IP experience

CCTV system brands

Retail environment experience

IT & Microsoft Office

Customer escalation management

Resource scheduling

IOSH qualification

IPAF qualification

Asbestos Awareness

City & Guilds CCTV certification

Apprenticeship in security

Education

City & Guilds CCTV qualification

Apprenticeship in security

Tools

Hikvision

Pelco

Hanwha Techwin

Job description

As a Service Maintenance Technician - Security at Tesco acrossBury St Edmundsareas, you’ll play a vital role in ensuring our stores remains a safe, functional, and welcoming environment for customers and colleagues alike. You’ll be part of a skilled team responsible for carrying out planned and reactive maintenance across a range of systems and equipment, helping to keep our operations running smoothly.

Your work will directly impact the shopping experience of thousands of customers every day. You’ll use your technical expertise to identify and resolve issues efficiently, always prioritising safety, compliance, and quality.

This is a hands-on role that requires a proactive mindset, strong problem-solving skills, and a commitment to delivering high standards. In return, you’ll be supported with ongoing training, opportunities to grow your career, and the chance to be part of one of the UK’s most recognised and respected retail brands.

• Ensuring all Tesco sites are a safe and functioning environment for customers and colleagues.
• Following the planned work schedule to achieve first time fix, improving efficiency, and effectiveness.
• Working closely with team members, sharing best practice and knowledge.
• General day to day store and property maintenance.
• Using mobile devices; phone and tablet, to drive the best approach in work completion and updates.
• Representing the Tesco brand by demonstrating our core values (serving our customers, communities and planet a little better every day), maintaining a positive attitude & taking pride in wearing the Tesco uniform.
• Attending local and national meetings, providing valuable input and feedback.
• Supporting a diverse and inclusive culture.
• Confidently Interact with External Contractors: Coordinating repairs seamlessly.
• Work Collaboratively with the Team: Be a great colleague who understands the importance of quality service.
• Sustain High Energy Levels: Juggling tasks while maintaining efficiency.
• Assist the Management Team: Keeping our stores operating smoothly by maintaining equipment and facilities.
• Minimize Customer Disruption: Coordinating repairs with minimal impact on our valued customers.

• Full Driving license
• Health & Safety awareness
• Proven Security-related technical skills - City & Guilds, apprenticeship
• CCTV (analogue & IP) experience (essential)
• CCTV qualification/certification (desirable)
• Ability to install, configure and maintain CCTV equipment to the relevant industry standards
• Experience working with the following systems: Hikvision, Pelco, Hanwha Techwin
• Experience of working in a retail environment (desirable)
• Administrative skills to include IT & Microsoft Office suite
• Customer/stakeholder escalation management
• Resource scheduling
• IOSH qualification (desirable)
• IPAF (desirable)
• Asbestos Awareness

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.