Service & Maintenance Coordinator — Client-Centric Operations

Austin Heating & Cooling; Ingham CP; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is seeking a Service & Maintenance Coordinator to enhance operations and customer experiences. This pivotal role involves planning and scheduling maintenance, managing customer communication, and ensuring compliance with health and safety standards. The ideal candidate is self-motivated, has excellent communication skills, and can manage multiple tasks efficiently. Join our friendly team and contribute to our customer service excellence in Ingham, England.

Benefits

Competitive salary

Enhanced annual leave

Salary sacrifice pension scheme

Ongoing training and development

Annual occupational health checks

Optional private medical insurance

Supportive team environment

Qualifications

• Self-motivated and energetic, with a positive attitude.
• Excellent communication skills, particularly over the phone.
• Experience with IT tools and computerised office systems.
• Full clean UK driving licence required.

Responsibilities

• Plan and schedule service and maintenance work.
• Handle incoming customer calls and manage maintenance visits.
• Raise and manage jobs in Clik/Joblogic for smooth operations.
• Procure equipment and manage documentation.
• Track deliveries and manage customer relationships.

Skills

Excellent telephone manner

Organisational abilities

Ability to manage multiple tasks

Self-motivated and flexible

Detail-oriented

Strong communication skills

Job description

A leading service provider in the UK is seeking a Service & Maintenance Coordinator to enhance operations and customer experiences. This pivotal role involves planning and scheduling maintenance, managing customer communication, and ensuring compliance with health and safety standards. The ideal candidate is self-motivated, has excellent communication skills, and can manage multiple tasks efficiently. Join our friendly team and contribute to our customer service excellence in Ingham, England.