Service & Maintenance Coordinator

Office Angels; Faversham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing agency is seeking a proactive Service & Maintenance Coordinator in Faversham, Kent. Responsibilities include coordinating repair requests, overseeing preventive maintenance programs, and ensuring tenant satisfaction through effective communication. This role offers a competitive salary and opportunities for career development in a supportive team environment.

Benefits

Competitive salary

Access to a company vehicle

Supportive team environment

Career development opportunities

Qualifications

• Proactive and organised individual with experience in service coordination.
• Knowledge of Health & Safety standards related to property maintenance.
• Experience within caravan parks or similar environments is a plus.

Responsibilities

• Coordinate and respond to repair requests from tenants.
• Deliver clear and professional communication for all inquiries.
• Develop and oversee a preventive maintenance program.
• Manage unplanned maintenance activities and prioritize tasks.
• Provide troubleshooting support for maintenance issues.

Skills

Organisational skills

Customer service

Communication

Job description

Service & Maintenance Coordinator

Are you a proactive and organised individual ready to take on a vital role in enhancing the living experience of residents? Our client is seeking a dynamic Service & Maintenance Coordinator to join their expanding team! This is your chance to ensure that residents enjoy a responsive, professional, and customer-focused repair and maintenance service.

Hours: Full Time - Monday to Friday

Duration: Permanent

Location: Faversham, Kent

Salary: Competitive Salary

Key Responsibilities

• First Point of Contact: Coordinate and respond to day‑to‑day repair requests from tenants and the welfare team, ensuring timely and effective resolutions
• Communicate with Clarity: Deliver clear, polite, and professional communication for all repair inquiries, keeping everyone informed and satisfied.
• Preventive Maintenance Champion: Develop and oversee a proactive preventive maintenance program to enhance the longevity and efficiency of our properties and facilities.
• Manage Unplanned Activities: Tackle unplanned maintenance activities, prioritising urgent tasks to minimise tenant disruption.
• Troubleshooting Support: Provide troubleshooting support and problem‑solving for various maintenance issues.
• Oversee Site Systems: Ensure the smooth functioning of all mechanical, electrical, plumbing, and site infrastructure systems.
• Keep Accurate Records: Maintain detailed records of all maintenance activities, inspections, and equipment logs.
• Schedule Appointments: Schedule and track tenant appointments, ensuring works are followed through from initiation to completion.
• Follow Up on Repairs: Liaise with contractors and keep tenants updated on outstanding repairs, ensuring a smooth communication flow.
• Administrative Support: Assist with administrative tasks, including order processing, cancellations, and extensions.

Desirable

• Experience within caravan parks, holiday parks, or similar residential/leisure site environments is a plus.
• Knowledge of Health & Safety standards related to property and site maintenance is highly valued.

What We Offer

• Competitive Salary: Commensurate with experience, because your skills matter!
• Company Vehicle: Access to a vehicle for site visits, ensuring you can get around easily.
• Supportive Team Environment: Be part of a friendly and growing team that values your contributions.
• Career Development: Enjoy training opportunities to help you grow in your career.

Office Angels is an equal-opportunities employer who puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.