Service Liaison Assistant

The Rotherham NHS Foundation Trust; Rotherham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading healthcare provider in England is seeking a dedicated part-time Call Handler for the Urgent Community Hub. This role involves providing vital support to nursing teams, handling calls with sensitivity, and ensuring accurate logging of patient details. Candidates should have relevant office experience, excellent English skills, and a background in NHS systems. This position offers the opportunity to contribute significantly to the community and aid in patient care, underlining the Trust's commitment to excellence.

Qualifications

• Experience in a busy office environment, ideally within the NHS.
• Good command of English.
• Experience in Electronic Patient Record.

Responsibilities

• Provide efficient support to the Urgent Community Hub.
• Act as a main point of contact for patients and medical staff.
• Ensure calls are taken promptly and logged accurately.

Skills

Hard working and self-motivated

Ability to work under pressure

Computer literate with excellent keyboard skills

Good team player

Education

GCSE English and Maths at pass level Grade C / 4 or above

Basic IT skills

NHS System 1 knowledge

Job description

An exciting opportunity has arisen for a part-time Call Handler to join our Urgent Community Hub within the division of Therapies, Dietetics and Community Services. Our service is available 24 hours, 365 days per year, to help keep patients at home and prevent unnecessary hospital visits or admissions. We are looking for a highly motivated and enthusiastic individual to join our team of call handlers.

We are looking for someone with the following attributes to join our team:

• Hard working and self-motivated
• Ability to work under pressure in order to meet deadlines
• Computer literate with excellent keyboard skills
• Good team player

Main duties of the job

You will provide efficient support to our Urgent Community Hub. As a Service Liaison Assistant you will work alongside our Nursing/Triage Team and colleagues to ensure that calls taken promptly and take essential details about patients conditions, location and logging the information accurately on our system. You will act as a main point of contact for patients and medical staff on behalf of the Urgent Community Hub, ensuring all queries are answered with skill, sensitivity and in a courteous, caring and professional manner. It will be essential that you are able to work using your own initiative compatible with the role, work well with others, have patience and the ability to remain calm in stressful situations and that you maintain confidentiality at all times.

You will be required to carry out all duties in such a way as to make a direct and positive contribution to both patients and our department.Having recent experience of working within a busy office environment, ideally within the NHS is required. You should have a good command of English and have a good working knowledge of Word and Excel. You should have experience in Electronic Patient Record. Medical terminology would be an advantage, and good inter-personal skills and an ability to prioritise your workload are required.

About us

The RotherhamNHS Foundation Trust (TRFT) is a combined acute and community Trust serving ourlocal population of around 270,000 people. Our vision is to always act theright way and be proud to provide exceptional healthcare to the communities ofRotherham

As a Trust weare on a journey to excellence and our people and culture are at the heart ofeverything we do for patients. In the latest NHS Staff Survey, we are thesecond most improved Trust in England for would you recommend the Trust as aplace to work?, and were one of the most improved for staff engagementoverall

But don't justtake our word for it each year hundreds of colleagues receive nominations forour Excellence and Proud awards, showcasing our brilliant people andrecognising their achievements. Our people make a difference to the lives ofpatients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improveour services by upholding the Trusts values of Ambitious, Caring and Together.If you are passionate about making a difference, then please apply to join uson our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and band 3 roles are no longer eligible for sponsorship.

Job responsibilities

Please see the attached job description and person specification for full details of the role and responsibilities.

Person Specification

Experience

• Previous experience in an office environment
• Within the relevant area

Qualifications

• GCSE English and Maths at pass level Grade C / 4 or above or equivalent
• Basic IT skills.
• NHS System 1

Knowledge

• Demonstrates knowledge of policies, and procedures e.g. NHS national policies, standards, requirements and directions that relate to information governance
• Be able to demonstrate an understanding of the role of a admin and clerical worker

Have you been referred to apply under the Widening Participation Agenda?

• If so, please provide the name of the organisation that referred you to enable us to validate and track your application

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.