Service Leader - Catering

Gloucester Services; Gloucester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading catering service provider in Gloucester is seeking a Service Leader to manage shifts and deliver exceptional customer service. You will ensure team performance aligns with brand standards and oversee the training of new colleagues. The ideal candidate should possess strong leadership skills and experience in a high-volume catering environment.

Qualifications

• Ability to lead and motivate a team in a fast-paced environment.
• Strong communication skills and a positive attitude.
• High standards in food quality, customer service, and cleanliness.

Responsibilities

• Lead shifts, managing and supporting colleagues effectively.
• Ensure excellent customer service and maintain brand standards.
• Carry out daily and weekly procedures as per company standards.
• Support training of new colleagues during their induction.

Skills

Leadership

Communication skills

Customer service

Ability to manage high volume environment

Job description

As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands‑on customer facing role, you’ll be competent to manage a high‑volume environment with an positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Responsibilities

• Effectivelyleading your shift, managing and supporting your colleagues, ensuringcolleagues are deployed in line with customer demand and respondappropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer service and brand excellence.
• Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

Qualifications

We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness. Experience of leading a team in a fast paced, high volume catering environment would be an advantage although we'd also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.