Service Lead Systems Development - CMB2108e

Cumberland Council; Carlisle; Hybrid; GBP 47,000 - 49,000; Full time

Job summary

A local government authority in Carlisle seeks a System Lead for Systems Development to manage the iTrent system and support HR functions. Candidates should have proven experience in system administration and strong leadership skills. This role offers a full-time contract with flexible working options.

Qualifications

• Proven experience in a Service Lead or similar role.
• Strong background in iTrent system management.
• Ability to manage cross-functional teams.

Responsibilities

• Lead the day-to-day operation of iTrent.
• Oversee system updates and enhancements.
• Act as subject matter expert for iTrent issues.

Skills

iTrent system administration

Leadership

Communication

Analytical skills

Tools

iTrent

Job description

System Lead – Systems Development

Salary:  47,181 -  48,226

Hours: 37 hours per week (full time)

Location: Parkhouse Building Carlisle (Working from home available)

Contract: Permanent

Purpose Of This Post

The Service Lead – Systems Development will act as a key Systems contact for the end user service area, ensuring broad systems knowledge and expertise is in place to deliver directorate and service level priorities. Working effectively with colleagues to understand the business need, ensuring flexible and focused support and skills are available so that the systems solutions, skills, and experience of the team enable high quality and consistent outcomes for the customer. This position will manage a small team of System Development Officers.

Please note that initially this post will be with Cumberland Council (hosting Westmorland & Furness) but will eventually disaggregate to Westmorland & Furness Council.

Key Responsibilities

• Lead and manage the day-to-day operation of iTrent, ensuring system integrity, reliability, and performance.
• Oversee and support the implementation of system updates, enhancements, and configurations within iTrent.
• Act as the subject matter expert (SME) for all iTrent-related queries, troubleshooting, and system-related issues.
• Collaborate with HR, IT, and other departments to ensure seamless integration and alignment of iTrent with business processes.
• Drive the continuous improvement of HRIS processes, identifying areas for optimization and automation.
• Provide training, support, and guidance to HR users on best practices and system functionality.
• Manage system reporting, analytics, and data integrity, ensuring accurate and timely information is available.
• Lead projects related to iTrent system updates, upgrades, and new feature implementations.

Who We’re Looking For

• Proven experience as a Service Lead or similar role, with a strong background in iTrent system administration and management.
• Extensive knowledge of iTrent HRIS functionality, modules, and reporting capabilities.
• Experience in iTrent system configuration, data management, and troubleshooting.
• Strong leadership skills, with the ability to manage cross-functional teams and collaborate effectively with stakeholders.
• Excellent communication and interpersonal skills to provide training, support, and strategic advice.
• Strong analytical skills and experience with HRIS-related data and reporting.
• A proactive approach to problem-solving and continuous improvement.

For more information about the role or to arrange an informal chat prior to your application, please contact Mary-Lou Miller by email at [e-mail]

Guaranteed Interviews

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Armed forces veterans whose last long term substantive employer was the armed forces

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Employer and also an Age Friendly Employer to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

• Closing date: 9/11/25
• Interview date: week commencing 17/11/25

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please Read The Supporting Information

Post Specification

Post Specification: Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council