Service Lead for Quality Assurance

NHS; City Of London; On-site; GBP 91,000 - 106,000; Full time

Job summary

A prominent health care organization in London is seeking experienced leaders for two key roles in their Advice service. The successful candidates will provide leadership and support to enhance the Case Advice Service, emphasizing quality assurance and technical development. Ideal candidates will possess proven leadership experience in relevant fields and will be committed to excellence in service delivery.

Benefits

Competitive salary and benefits package

Opportunities for career growth and development

Access to the NHS Pension Scheme

Minimum of 27 days Annual Leave

Flexible working arrangements

Qualifications

• Proven experience in senior leadership roles.
• Strong understanding of quality assurance frameworks.
• Experience managing expert professionals.

Responsibilities

• Provide senior leadership to the Case Advice Service.
• Manage a small caseload of linked organisations.
• Drive initiatives for technical development and quality assurance.

Skills

Leadership experience

Expertise in relevant field

Management skills

Job description

Job summary

Join us in one of two new, key senior roles in our Advice service. These specialist, externally facing roles, are designed to further strengthen effective delivery and ongoing development of our Case Advice Service. We are committed to continuous improvement to ensure our service remains the leader in the resolution of concerns about performance in the NHS.

You will work closely with the Director of Advice and Appeals, providing leadership and support to our Case Advice Service. As an experienced expert in a relevant field, you will bring your strong expertise and proven leadership experience to the roles and enjoy delivering as part of a strong leadership team.

The Roles

• Service Lead for Technical Development
• Service Lead for Quality Assurance

Main duties of the job

• Leadership: Provide senior leadership to the Case Advice Service and the team, ensuring a high-quality, robustly governed service with a focus on achieving excellence and positive impact in every case.
• Management: Providing management to expert professionals and creating a high-quality team.
• National reach: Ensure robust support and governance that upholds the highest principles of patient safety, safeguarding, just culture, and continuous learning.
• Service Lead for Quality Assurance: Influence the quality assurance framework across all of Advice’s functions and services, driving initiatives that support and demonstrate consistent compliance with the highest standards.
• Service Lead for Technical Development: Drive initiatives that enhance skills, knowledge, and competencies across Advice, ensuring our services meet the highest standards and are delivered consistently by our Advisers working with NHS organisations.

About us

NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve concerns, disputes and claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

Practitioner Performance Advice Service (the Advice Service) provides impartial, expert advice, interventions and insights nationally, to frontline healthcare organisations to help them to fairly and effectively manage and resolve concerns about individual doctors, dentists and pharmacists, as well as clinical teams. Our ultimate aim is to support the retention of a skilled and valued clinical workforce in the NHS to deliver safe and effective patient care.

Job details

Band: 8d

Salary: £91,342 to £105,337 a year

Contract: Permanent

Working pattern: Full-time

Reference number: 000277

Job locations: NHS Resolution, 10 South Colonnade, London, E14 4PU

Job responsibilities

Both roles will also manage a small caseload, taking responsibility for a number of linked organisations.

Our purpose

To provide expertise to the NHS to more effectively understand, manage and resolve performance concerns raised about doctors, dentists and pharmacists in a timely and fair way, with the ultimate aim of preserving resources for patient care.

To share learning and support safe and effective care by building capacity and capability in the NHS to identify, manage and resolve concerns at the earliest point at which they arise.

What we offer in return

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Work in a progressive environment towards data-driven strategies.
• A commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

Benefits and savings

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers.
• Health service discounts.
• Blue Light card, a discount service for the emergency services and the NHS.
• Cycle to work scheme.
• Season ticket loan scheme.

How to apply

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Important dates and conditions

Closing date: 24 November 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.