Service Lead for Quality Assurance

NHS RESOLUTION; Camden Town; On-site; GBP 80,000 - 100,000; Full time

Job summary

A national health service organization based in Camden Town is seeking strong leaders for senior roles in their Advice service. The roles require extensive expertise and leadership in managing teams and ensuring high-quality service delivery. Candidates should have proven experience in maintaining quality assurance and driving technical development initiatives to support healthcare providers effectively.

Benefits

Supportive environment and specialist training

Opportunity for personal development

Qualifications

• Strong expertise and proven leadership experience in a relevant field.
• Experience in managing expert professionals and delivering high-quality services.

Responsibilities

• Provide senior leadership to the Case Advice Service and team.
• Manage expert professionals and ensure a high-quality team.
• Influence the quality assurance framework across Advice functions.
• Drive initiatives that enhance skills and competencies across Advice.

Job description

Join us in one of two new, key senior roles in our Advice service. These specialist, externally facing roles, are designed to further strengthen effective delivery and ongoing development of our Case Advice Service. We are committed to continuous improvement to ensure our service remains the leader in the resolution of concerns about performance in the NHS. You will work closely with the Director of Advice and Appeals, providing leadership and support to our Case Advice Service. As an experienced expert in a relevant field, you will bring your strong expertise and proven leadership experience to the roles and enjoy delivering as part of a strong leadership team.

• Leadership: Provide senior leadership to the Case Advice Service and the team, ensuring a high-quality, robustly governed service with a focus on achieving excellence and positive impact in every case.
• Management: Providing management to expert professionals and creating a high-quality team.
• National reach: Ensure robust support and governance that upholds the highest principles of patient safety, safeguarding, just culture, and continuous learning.
• Service Lead for Quality Assurance: Influence the quality assurance framework across all of Advices functions and services, driving initiatives that support and demonstrate consistent compliance with the highest standards.
• Service Lead for Technical Development: Drive initiatives that enhance skills, knowledge, and competencies across Advice, ensuring our services meet the highest standards and are delivered consistently by our Advisers working with NHS organisations.

NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve concerns, disputes and claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

Practitioner Performance Advice Service (the Advice Service) provides impartial, expert advice, interventions and insights nationally, to frontline healthcare organisations to help them to fairly and effectively manage and resolve concerns about individual doctors, dentists and pharmacists, as well as clinical teams. Our ultimate aim is to support the retention of a skilled and valued clinical workforce in the NHS to deliver safe and effective patient care.