Service Lead & Field Tech – Coffee Equipment (UK&I)

JACOBS DOUWE EGBERTS; Maidenhead; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee and tea company is seeking a Field Technical Specialist to join their OOH Operations team in the UK. This field-based role requires providing advanced technical support, coaching third-party engineers, and driving preventative maintenance initiatives. Ideal candidates will have technical expertise in machine service and strong problem-solving skills. The position features extensive training in Maidenhead and offers opportunities for personal growth. This role combines hands-on technical work with the drive for service excellence.

Benefits

Learning and development programmes

On-site assistance to ensure service quality

Opportunities for personal growth

Qualifications

• Proven technical expertise in machine service, maintenance, or engineering roles.
• Experience working with or supporting third-party service providers.
• Strong diagnostic and problem-solving skills for complex technical issues.
• Background in preventative maintenance programs and process optimisation.
• Excellent communication skills with the ability to collaborate across functions.
• Flexible and adaptable to varied field challenges and business needs.

Responsibilities

• Provide guidance and coaching to third-party engineers.
• Act as the escalation point for complex technical issues.
• Lead and support preventative maintenance initiatives.
• Deliver technical support for customer events and product trials.
• Document and communicate best practices and process improvements.

Skills

Technical expertise in machine service

Experience with third-party service providers

Strong diagnostic and problem-solving skills

Background in preventative maintenance programs

Excellent communication skills

Flexibility and adaptability

Job description

A leading coffee and tea company is seeking a Field Technical Specialist to join their OOH Operations team in the UK. This field-based role requires providing advanced technical support, coaching third-party engineers, and driving preventative maintenance initiatives. Ideal candidates will have technical expertise in machine service and strong problem-solving skills. The position features extensive training in Maidenhead and offers opportunities for personal growth. This role combines hands-on technical work with the drive for service excellence.