Service Lead

Trek Bicycle; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading bicycle retailer in Manchester is seeking a passionate Service Lead to enhance the customer service experience. In this full-time role, you'll be responsible for managing service operations, leading a team, and ensuring high-quality service delivery. The ideal candidate will have over three years of bicycle service center experience and excellent leadership skills. Join a team that values growth and provides exceptional employee benefits including generous leave and discounts on products.

Benefits

25 days annual leave plus bank holidays

Discounted employee purchase scheme

24/7 employee assistance program

Gym membership discounts

Annual paid time off for charity work

Qualifications

• 3+ years of bicycle service centre experience.
• Ability to lead and motivate a team effectively.
• Excellent planning and management skills.

Responsibilities

• Serve as the primary service advisor at the shop.
• Manage and control service costs while ensuring a clean department.
• Ensure staff accountability and best practices in service delivery.

Skills

Excellent communication

Leadership skills

Planning and workflow management

Customer service focus

Adaptability

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound sweet. Then come join us!

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

We are currently recruiting for:

Position: Service Lead
Location: Manchester
Job Type: Full Time

What you’ll do

As Service Lead, you’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader, you’ll engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.

You’ll be the operations lead for your store’s Service Centre—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

• An excellent communicator with a commitment to delivering the best possible experience for every customer.
• Great leadership skills and the ability to motivate a team and drive performance and efficiency.
• An ability to plan effectively, manage workflow and stay ahead of your shop’s needs. You will also need to be adaptable, with the ability to pivot task and focus if problems arise.
• 3+ years of bicycle service centre experience.

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits here at Trek

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M& S, John Lewis, Ikea, Tui, Easy Jet and many more
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!