Service Information Delivery Officer

South Yorkshire Mayoral Combined Authority; Sheffield; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A regional transportation authority is seeking a Service Information Delivery Officer to enhance customer communication and service information management. This position involves creating accurate and appealing information for various channels, including digital platforms and print materials. Applicants should have a strong background in design and a passion for improving public transport services. This is a permanent full-time position located in Sheffield with hybrid working arrangements and competitive remuneration.

Benefits

Local Government Pension Scheme

28 to 36 days annual leave

Flexible Hours Scheme

Professional Membership Fees reimbursement

Cycle-to-Work schemes

Qualifications

• Minimum 2 years experience in a relevant field.
• Proven experience in producing customer-facing literature.
• Strong understanding of public transport information.

Responsibilities

• Produce customer information products across various channels.
• Conduct quality assurance checks on published materials.
• Collaborate with internal teams and partners for updates.

Skills

Technical know-how in service information

Creative flair

Problem-solving skills

Attention to detail

Collaborative work

Education

HNC level qualification in Graphic Design or equivalent

Tools

Microsoft Office

Illustrator

InDesign

Job description

Service Information Delivery Officer

Application Deadline: 11 January 2026

Department: Public Transport Operations

Employment Type: Permanent - Full Time

Location: Sheffield Head Office

Reporting To: Customer Information Delivery Manager

Compensation: £32,053 - £34,950 / year

Description

• Hours: 37 hours per week
• Contract: Permanent
• Salary: £32,053 - £34,950
• Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)

We’re looking for a Service Information Officer to join our team and play a key role in delivering accurate, timely, and engaging customer-facing service information across multiple channels. From printed materials and on‑street displays to digital platforms like our website and mobile app, you’ll ensure our customers have the information they need—when they need it.

This is a fantastic opportunity to combine creativity with precision, helping us improve customer satisfaction and support the strategic objectives of SYMCA.

Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached). Please note, all applications should be made directly via our careers portal.

Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.

About the role

In this role, you’ll be at the heart of how we communicate with our customers. You’ll take ownership of producing and maintaining service information that is clear, accurate, and accessible—whether it’s a printed timetable, an eINK display, or a digital update on our app. Your work will directly impact customer experience and satisfaction, making public transport easier and more reliable for everyone.

Key responsibilities include:

• Produce and maintain customer information products across print, electronic, and digital channels, meeting operational deadlines and service changes.
• Conduct quality assurance checks on all published materials, ensuring accuracy and consistency in design and content.
• Collaborate with internal teams and external partners to coordinate production requests and updates for websites, apps, and printed materials.
• Use data analysis to drive targeted updates and improvements to customer-facing information.
• Develop new and improved products based on customer feedback and emerging technologies.
• Ensure GIS data accuracy for mapping outputs and service information delivery.

About you

We’re seeking someone who combines technical know‑how with creative flair. You’ll need to be detail-oriented, able to manage multiple deadlines, and passionate about delivering high‑quality information that makes a real difference to customers. If you enjoy problem‑solving, working collaboratively, and using design tools to create clear and engaging content, this role is for you.

About you:

• HNC level qualification in Graphic Design or equivalent industry experience.
• Strong understanding of public transport timetables and map‑based information.
• Proficiency in Microsoft Office and professional design software (e.g., Illustrator, InDesign).
• Experience producing customer-facing literature and working in a service delivery environment.
• Ability to present complex information in a clear, attractive, and accessible format.
• Strong problem-solving skills and ability to work under pressure.

Benefits

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well‑placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of benefits include -

Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro‑rata for part time colleagues.

Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal annual leave.

Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.

Flexible Hours Scheme – Most roles within SYMCA work under the Flexi‑Scheme which allows office‑based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time‑off in the form of Flexi‑Leave or banked Annual Leave.

Rewarding You – Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle‑to‑Work schemes.

Training on the job – Support with upskilling skills through on‑the‑job training and qualifications.

Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.

Diversity at South Yorkshire Combined Mayoral Authority

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.

All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.

Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.

If you require any reasonable adjustments throughout the process, please contact [e-mail] or include within your application form detailing the adjustment and how it will assist in managing any barriers.