Service Improvement Officer

North Yorkshire Council; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government agency in York and North Yorkshire is seeking Service Improvement Officers to enhance service delivery through continuous improvement and business analysis. Candidates should have experience in service improvement and strong communication skills to drive accountability and manage change successfully. This role is part of an ambitious Housing Improvement Plan aimed at creating a meaningful impact for customers, supported by a comprehensive benefits package and a commitment to staff wellbeing.

Benefits

Generous benefits and wellbeing plan

28 to 34 days holiday entitlement

Local government pension scheme

Fitness discounts

Lifestyle savings across retailers

Qualifications

• Experience in service improvement, compliance, or housing services.
• Ability to analyse data and drive continuous improvement.
• Organised, proactive, and confident in managing change projects.

Responsibilities

• Drive service improvement and deliver meaningful change.
• Support the ambitious Housing Improvement Plan.
• Engage stakeholders to implement changes effectively.

Skills

Service improvement

Strong communication

Stakeholder engagement

Data analysis

Data manipulation

Project management

Job description

Role Overview

We have an ambitious Housing Improvement Plan, which will deliver significant changes over the coming years. To support this, we’re expanding our Service Improvement Team and are looking for Service Improvement Officers with expertise in continuous improvement and business analysis.

Are you passionate about driving service improvement and delivering meaningful change? Do you want to be part of a team that shares your commitment to transforming services and making a real difference for our customers? If you’re motivated by making things better and have the skills to turn ideas into action, we’d love to hear from you.

Qualifications

• Experience in service improvement, compliance, or housing services.
• Strong communication and stakeholder engagement skills.
• Ability to analyse data and drive continuous improvement.
• Competent in data manipulation and reporting.
• Organised, proactive, and confident in managing change projects.

Benefits

• When you join us, you are entitled to an outstanding benefits and wellbeing plan.
• Holiday entitlement starts at 28 days rising to 34 days (pro‑rata) per year with continued service, plus public holidays.
• Pension: save for your retirement with our generous local government pension scheme.
• Fitness & Rewards: Fitness discounts with various gyms across the county. Stay on top of your game and save £.
• Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high‑street and online retailers.
• Plus, lots more…