Service Improvement Officer

NHS; Scunthorpe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in the UK seeks a Service Improvement Officer to enhance operations within their GP practices. This role involves leading service improvement initiatives, managing data quality, and supporting team training in a collaborative environment. Candidates should possess experience in primary care and leadership abilities. Training will be provided for newcomers. Benefits include a competitive salary, generous leave, and a supportive workplace culture.

Benefits

Competitive salary based on experience

Generous leave: 36 days including bank holidays

Flexible working arrangements

NHS pension with employer contributions

Employee assistance programme

Training and development opportunities

Qualifications

• Experience working in general practice or primary care.
• Ability to lead, coordinate and work in a team.

Responsibilities

• Drive positive change across GP practices.
• Support staff training and systems development.
• Manage administrative and data-quality tasks.

Skills

General practice or primary care administration experience

Leadership and coordination skills

Education

Project management qualification

Tools

SystmOne

Job description

Job Summary

Have you worked in general practice for a while and know the day‑to‑day inside out? Are you the go‑to person when something needs improving or organising, but not sure where that experience could take you next? If so, this could be the perfect step forward.

Main Duties

We’re looking for a Service Improvement Officer to join our friendly, forward‑thinking team at the Welby Groups central Hub in Bottesford. This role is ideal for someone who has played a part in service improvements, led small projects, or naturally takes the reins when something needs fixing or delivering.

Working in our bright, modern converted church office, you’ll help us drive positive change across our practices. From improving how services run to supporting staff training and systems development, your insight and coordination will make a difference. One day a week, you’ll also support research activities to help us progress to Level 3 accreditation. Don’t worry if this is new to you – we will offer training and guidance.

You’ll also take ownership of key administrative and data‑quality tasks, supporting QOF activity and using your SystmOne knowledge to maintain data quality, resolve issues, streamline workflows, and assist teams with system‑related tasks and training needs.

We’re a supportive, collaborative team offering flexible working, a great environment, and plenty of professional development.

About Us

The Welby Group runs four GP practices across Lincolnshire, serving over 35,000 patients.

What We Offer

• A competitive salary based on experience
• Level 3 research training and development opportunities
• Generous leave: 36 days inclusive of bank holidays (pro‑rata)
• Flexible working arrangements
• NHS pension with 23.7% employer contributions
• Sick pay scheme and employee assistance programme
• Bereavement pay up to 3 days
• Beautiful open‑plan offices with free parking
• Monthly staff awards and company‑sponsored events

About the Welby Group

We’re known for being forward‑thinking and committed to doing things differently to improve care. We value people who bring enthusiasm, creativity, and a can‑do attitude.

Our Values

Opportunity, Enthusiasm, Support, Innovation, Family, and Balance. If you’re looking for a place where you’ll be supported to grow and encouraged to try new things, we would love to hear from you.

How to Apply

If this sounds like your kind of challenge, please send us your CV and a brief cover letter explaining your relevant experience and why you’d be a great fit. You can apply via the button or email Cheila at [e-mail] if you have any questions.

Job Details

Date posted: 24 November 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Full‑time, Flexible working, Compressed hours

Reference number: A3638‑25‑0039

Job Locations

The Old Baptist Church, Queen Street, Bottesford, Notts, NG13 0AH

Person Specification

Experience (Essential)

• Have experience working in general practice or primary care administration, management, or team leadership
• Someone who leads or takes charge and works autonomously, and is able to coordinate and work as a team

Desirable

• SystmOne experience would be advantageous
• Have an interest in research, innovation, or just doing things better in general practice
• Experience in research and project management would be advantageous

Qualifications (Desirable)

• Project management qualification would be advantageous

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exemptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

The Welby Group

The Old Baptist Church, Queen Street, Bottesford, Notts, NG13 0AH

Website: https://www.thewelbypractice.co.uk/

Equal Opportunity Statement

We are an equal‑opportunity employer and committed to creating an inclusive, supportive workplace for all.