Service Improvement Manager | The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust; Wallington; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading cancer healthcare organization in the UK seeks a highly organized professional to manage billing and credit control for private care. This role involves leading a team, developing recovery strategies for debts, and ensuring compliance with Trust policies. The candidate will benefit from a dynamic environment with a wide range of professional development opportunities and flexible working arrangements. Applications close on November 23, 2025.

Benefits

Access to healthcare environment

Staff benefits and development opportunities

Flexible working arrangements

Qualifications

• Experience in billing and credit control management.
• Ability to analyze outstanding debts and develop recovery strategies.
• Proven leadership skills for team training and performance management.

Responsibilities

• Ensure accurate and timely management of billing and credit control for private care.
• Lead and develop staff through recruitment and training.
• Collaborate with internal teams to enhance service quality.

Skills

Organisational skills

Detail-oriented

Proactivity

Job description

Overview

We are looking for a highly organised, detail‑oriented, and proactive professional to join the Royal Marsden Hospital Foundation Trust as part of our Private Care Coding & Data Quality team. The post holder will be responsible for ensuring the accurate, efficient and timely management of billing and credit control queries related to private care work, supporting both internal teams and external partners.

The Royal Marsden NHS Foundation Trust is a world‑leading cancer centre that offers patients the best cancer care available anywhere in the world. We employ over 4,500 staff across a diverse range of careers and run two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital. Our dedicated team provides a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities, clear career pathways and flexible working arrangements.

Responsibilities

• Ensure accurate, efficient and timely billing and credit control for private care work, including the management of Embassy billing and Consolidated Billing to embassy clients.
• Analyse outstanding debts, develop recovery strategies and improve the self‑pay pathway for patients.
• Lead, motivate and develop staff through effective recruitment, training, performance management and by ensuring compliance with Trust policies on health, safety, equality and conduct.
• Collate, document, maintain and implement procedural changes to address and resolve queries from patients, billing and credit control teams and internal systems.
• Establish and maintain standard operating procedures to maximise income and cash flow while minimising bad debt to the Trust.
• Liaise closely with private patient accounts, billing, credit control, systems and coding teams, contracts, accounts and clinical departments to minimise the risk of future debt.
• Liaise with Billing and Credit Control Managers and their teams to train, advise and assist them in delivering accurate and effective quality services.
• Assist with quality improvement projects and develop action plans in line with Trust policies and private care targets.
• Provide weekly performance reports, define key performance indicators and implement compliance with Standard Operating Procedures across the Billing and Credit teams.
• Promote a culture where staff are actively involved in decisions on how services are provided and targets delivered, and maintain good relationships within the Directorate and across the Trust.
• Resolve complaints, manage Healthcode exception activity and enhance service quality through collaborative work with billing, credit control and clinical departments.

Benefits

• Access to an excellent, patient‑focused healthcare environment and a world‑leading cancer centre.
• Wide range of staff benefits, learning and development opportunities and clear career pathways.
• Flexible working requests are welcomed from the point of hire to support work‑life balance.

For further information please refer to the job description and personal specification.

This advert closes on Sunday 23 Nov 2025.