Service Improvement Manager

Career Choices Dewis Gyrfa Ltd; Wales; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Service Improvement Manager to drive quality improvements across care homes in Wales. This home-based role involves collaboration with Home Managers to implement best practices and ensure outstanding care outcomes. The ideal candidate will have experience in care home quality improvement and a passion for person-centred care. Competitive salary of circa £50,000 - £55,000 plus travel.

Benefits

Collaborative and inclusive culture

Opportunities for growth and development

Chance to be part of a transformative journey

Qualifications

• Proven experience in care home quality improvement.
• Skilled in coaching, auditing, and compliance.
• Understanding of CIW regulations.

Responsibilities

• Drive improvement plans in identified areas in care homes.
• Evaluate and deliver improvements to raise service quality.
• Develop action plans with Home Managers for measurable outcomes.
• Manage compliance risks and promote accountability.

Skills

Care home quality improvement

Coaching skills

Auditing

Compliance understanding

Passion for person-centred care

Job description

Join Our New Business Development & Service Improvement Team at My Choice Healthcare Make a lasting impact in care.

Shape the future of service quality.

At My Choice Healthcare, we’re proud of our reputation for delivering high-quality, person‑centred adult care services across residential, supported living, and community settings.

Our key aim is to place people at the heart of all that we do.

As part of our continued growth and commitment to excellence, we are creating a Business Development & Service Improvement Team dedicated to drive forward positive growth leading on innovation and sustainable service improvement across our services.

We are now recruiting for pivotal roles to lead and deliver this exciting transformation: Service Improvement Manager Location: Home‑based with significant travel across Mid & South Wales Reporting to: Head of Business Development and Service Improvement Salary: circa £50,000 - £55,000 pa This role is key to delivering hands‑on service transformation across our portfolio of homes.

You’ll work directly with Home Managers to implement best practices, raise standards, and ensure outstanding care outcomes.

Key Responsibilities

• Drive a clear, actionable improvement plan in identified areas in our care homes
• Evaluate, assess and deliver improvements in the targeted services, to raise quality and operational standards
• Work closely with Home Managers and senior teams to develop and deliver action plans that achieve measurable outcomes and improvements
• Collaborate both internally and externally to ensure best practice is shared and embedded across the homes.
• Deliver on effective risk management frameworks to identify, assess and mitigate risks related to compliance, standards and regulations
• Promote a culture of accountability, person centred care and continuous learning
• Champion best practice across the company
• Responsible for audits in accordance with the Internal Quality Assurance Framework and in response to significant events, producing well‑evidenced report and action plans which identify good practice and improvement recommendations

We’re looking for someone who:

• Has proven experience in care home quality improvement
• Is skilled in coaching, auditing, and compliance
• Understands CIW regulations
• Is passionate about person‑centred care and service excellence

Why Join Us?

At My Choice Healthcare, we believe in empowering our teams to make a real difference.

Our new Service Excellence Team will be central to shaping the future of care delivery, ensuring we remain a market leader in quality, efficiency, and impact.

We offer:

• A collaborative and inclusive culture
• Opportunities for growth and development
• A chance to be part of a transformative journey

Apply by 14th November 2025

If you’re interested in being part of a value-driven, ambitious organisation, then we’d love to hear from you.

For an informal discussion or to apply send your CV and a supporting statement to careersmychoicehealthcare.co.uk

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).