Service Hub Business Travel Consultant

FCM; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Exclusive travel discounts

Career development and global brand

Vibrant culture and social events

Active Hour for wellbeing

Health cash plan

Wellbeing challenges

Financial wellbeing support

Charitable donations program

Pension scheme

Share options

Electric vehicle scheme

Salary sacrifice benefits

Job summary

Flight Centre Travel Group is seeking a Service Hub Business Travel Consultant in Manchester, offering 37.5 hours per week with rotating shifts from 08:00 to 20:00. You will deliver exceptional travel support to corporate clients, manage end-to-end bookings, and provide tailored solutions while collaborating with internal and external stakeholders.

You will combine travel industry knowledge with a proactive mindset to identify efficiencies and adapt to changing client needs in a dynamic team

Qualifications

• GDS systems experience – Amadeus is desirable but not essential.
• Industry and travel knowledge.
• Strong customer focus and service ethics.
• Positive and open-minded attitude with a willingness to adapt.

Responsibilities

• Deliver exceptional customer service and travel support to corporate clients.
• Manage end-to-end travel bookings and travel-related enquiries.
• Provide efficient and accurate travel solutions tailored to client needs.
• Build strong working relationships with internal and external stakeholders.
• Identify opportunities to improve processes and operational efficiencies.
• Stay informed on industry trends, travel requirements, and best practices.
• Proactively anticipate client needs and recommend suitable solutions.
• Work collaboratively with team members to maintain high service standards.
• Adapt to changing business requirements and client expectations.
• Support coverage across rotating shifts between 08:00 and 20:00.

Skills

Customer service

Industry knowledge

Adaptability

Team collaboration

Tools

Amadeus GDS

Job description

Service Hub Business Travel Consultant

Job no: 532644
Brand: FCM
Work type: Full time
Location: Manchester, Flexible
Categories: Sales and Customer Service

About FCM

FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.

About You

As FCM’s newest Business Travel Consultant, you will combine your passion for the industry, alternative mindset and diverse operational knowledge to deliver top-notch service for your clients. You will ensure their business travel is simpler, safer, more productive and an overall great experience for their employees.

You will have a desire for learning, consistently think ahead to identify business needs and take proactive steps to improve efficiencies. You will bring your energy, passion and ‘think different’ attitude to any challenge and be able to collaborate effectively with internal and external stakeholders - working both independently and in a team environment.

This role is for 37.5 hours a week, with the team covering the hours of 08:00-20:00. You'll work shift rotations 08:00-16:00, 09:30-18:00 and 11:30-20:00.

What you'll do

• Deliver exceptional customer service and travel support to corporate clients.
• Manage end-to-end travel bookings and travel-related enquiries.
• Provide efficient and accurate travel solutions tailored to client needs.
• Build strong working relationships with internal and external stakeholders.
• Identify opportunities to improve processes and operational efficiencies.
• Stay informed on industry trends, travel requirements, and best practices.
• Proactively anticipate client needs and recommend suitable solutions.
• Work collaboratively with team members to maintain high service standards.
• Adapt to changing business requirements and client expectations.
• Support coverage across rotating shifts between 08:00 and 20:00.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Key Qualifications

• GDS systems experience – Amadeus is desirable but not essential
• Industry and travel knowledge
• Strong customer focus and service ethics
• Positive and open-minded attitude with a willingness to adapt

What's in it for you:

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail] .

Applications close: