Service Host

Harwoods Ltd; Pulborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading automotive retail group as a Service Host in Crawley Audi. In this role, you will ensure excellent customer service by managing check-in processes, guiding customers, and providing support throughout their service journey. Ideal candidates will have experience in customer service and a team-oriented mindset.

Benefits

Company pension

Referral scheme

Qualifications

• Experience in a customer service environment.
• Ability to work as part of a team.
• Computer literacy.

Responsibilities

• Follow service check-in and handover process for customers.
• Provide face-to-face contact for service customers.
• Handle check-out procedures and manage customer interactions.

Skills

Customer service experience

Teamwork

Computer literacy

Job description

Join Our Crawley Audi Team as a Service Host

• Do you like cars?
• Do you enjoy customer interaction?
• Are you a team player?

Job Purpose

Department/Business/Location: Crawley Audi Service

Reports To: Aftersales Manager

Key Responsibilities

• Follow Service check-in and handover process for all visiting customers.
• Perform Connected Car checks for each customer following manufacturer guidelines.
• Provide face-to-face contact for all visiting Service customers.
• Ensure customer interactions meet brand expectations.
• Attend to all waiting customers and keep waiting facilities clean and tidy.

Accountabilities

• Support other functions as directed by ASM.
• Manage check-in processes, including retrieving Job Cards, confirming work required, and updating details.
• Guide customers through the journey, including VHC process and electronic completion packs.
• Check and connect Connected Car systems for each customer.
• Obtain customer signatures and check in on DMS.
• Coordinate with the control team and concierge for loan cars and customer handovers.
• Assist walk-in customers with inquiries and future bookings.
• Handle check-out procedures, including confirming details, processing payments, and thanking customers.
• Discuss CSI surveys with customers and manage collections.
• Maintain a presentable appearance according to brand standards and adhere to dress code.
• Deliver excellent internal and external customer service and courtesy.

Skills & Requirements

• Experience in a customer service environment.
• Ability to work as part of a team.
• Computer literacy.

About Harwoods Group

Harwoods Group is a values-led, family-owned automotive retail group founded in 1931, representing brands like Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW, Mini, and MAN. Operating across five counties in South East England, we prioritize our people and customers, fostering growth, responsibility, and teamwork. We offer industry-leading development programs and a supportive work environment.

We look forward to your application at [e-mail].

Skills for the job: IT literacy, numeracy, smart appearance.

Benefits: Company pension, referral scheme.