Service Estimator

Swegon Ltd.; Ashby-de-la-Zouch; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading indoor climate solutions provider in Ashby-de-la-Zouch is seeking a Service Estimator to join their Sales Support team. The ideal candidate will have excellent administrative skills, experience in a reactive service environment, and the ability to prepare quotations while pursuing sales opportunities. This role offers a chance to work in a dynamic environment committed to sustainability and customer satisfaction.

Benefits

Development opportunities

Flexible organizational culture

Focus on work-life balance

Qualifications

• Excellent administration skills and computing skills including Microsoft Office packages and ERP/CRM systems.
• Excellent oral and written communication and time management.
• Experience in a reactive service environment and exceeding customer expectations.

Responsibilities

• Prepare quotations in line with business requirements.
• Pursue all quotations to drive conversion rates.
• Provide effective support to service teams.
• Update the company database.
• Meet monthly and quarterly sales targets.

Skills

Administration skills

Communication skills

Time management

Sales identification

Education

GCSE/A level or equivalent

Business administration qualification/experience

Tools

Microsoft Office

ERP systems

CRM systems

Job description

Overview

We are recruiting for an organised, decisive and proactive Service Estimator, to report into the Customer Service Manager, based out of our manufacturing site in Ashby.

Position Summary:

We are seeking an experienced administrator to work as our Service Estimator in the Sales Support team. This role will require you to raise incoming remedial and spare part quotations across our Cooling, Ventilation and Smoke & Fire divisions. The role will involve proactively contacting customers, to follow up on quotations sent to drive order conversion rates and process orders in a timely manner ensuring the company database is updated at all stages.

Main duties and responsibilities

(This is not an exhaustive list and is subject to change)

• Preparation of quotations in line with business requirements, ensuring correct selection and estimating.
• Pursue all quotations to drive conversion rate.
• Provide effective handover and support to the Service teams.
• Provide information to Managers on any warranty issues or product failures.
• Obtain best prices from approved supplier for preparation of quotations.
• Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquiries are dealt with by the most appropriate team member.
• Keeping records of job costings.
• Processing of customers purchase orders.
• Work towards and meet monthly and quarterly sales targets set.
• Offer a good level of communication and guidance on customer requirements in order to build and maintain relationships.
• Attend sales meetings periodically with the sales team, providing information on new business orders and opportunities.
• Update the Company database to maintain current and correct information of contacts, addresses and activities.
• Present key features and benefits of the company, its products & services to obtain opportunities.
• Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates.
• Generate any other reports as requested.
• Any other duties as required.

Experience

Essential

• Excellent administration skills and computing skills including Microsoft Office packages and ERP/CRM systems.
• Excellent oral and written communication and time management.
• Experience of working in a reactive service environment and of exceeding customer expectations.
• Able to demonstrate a proven sales track record and able to identify sales opportunities and leads.

Qualifications

Essential

• Educated to GCSE/A level standard or equivalent.
• Good standard of business related administration qualification/experience.
• Computer literate in MS Office, ERP and database operating systems.

We offer

At Swegon, we work to create the world's best indoor climate that makes people thrive and feel-good inside. We have ambitious goals in our sustainability efforts, in offering the most energy-efficient products, promoting gender equality, and becoming carbon neutral, and we have clear transparency in our work. We offer exciting challenges in a global environment with competent colleagues and a culture characterized by our values; "Customer Empathy, Trust, and Commitment," which permeate everything we do and are the basis for the decisions we make and how we interact with each other. We have an open and flexible organizational culture with short decision-making processes, plenty of development opportunities, and we care about you being able to balance your work with your personal life. We place great emphasis on personal qualities, welcome applicants with different backgrounds, and strive for diversity and gender equality.

About Swegon Group

Swegon Group, owned by the Stockholm Stock Exchange-listed Investment AB Latour, is a market-leading provider of a healthy indoor climate, with solutions for ventilation, heating, cooling, and climate optimization, as well as connected services and technical expertise. Swegon has subsidiaries and distributors worldwide and 17 production units in Europe, North America, and India. The company has approximately 3000 employees and had a turnover of approximately SEK 6 billion in 2022.