Service Engineer (Waste Water)

Universal Business Team; Oxford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A dynamic engineering firm is looking for a dedicated Service Engineer to join their team. This role involves servicing and repairing mechanical equipment in the water industry across Southern England. You will be responsible for delivering excellent customer service, while ensuring safety and professionalism at all times. Ideal candidates will have strong mechanical and electrical knowledge, a CSCS qualification, and effective communication skills, along with a proactive attitude. Salary ranges from £35,000 to £45,000 with added overtime and benefits.

Benefits

Overtime paid at time and a half

On-call allowance

Company van and tools

Qualifications

• Experience in the pump industry or construction-related roles.
• Participate in the on-call rota for out-of-hours cover.
• Self-motivated with a 'can do' attitude and high standard of workmanship.

Responsibilities

• Deliver exceptional customer service through expert product knowledge.
• Install, commission, service, and repair pumps and mechanical equipment.
• Attend emergency call-outs, performing necessary repairs.

Skills

Mechanical knowledge

Electrical knowledge

Problem-solving skills

Communication skills

Education

CSCS qualification

Confined Space Entry Qualification

Tools

IT skills

Job description

We are currently seeking a Service Engineer to join a rapidly growing, family‑run SME. As a Service Engineer, you will be an integral part of a vibrant team. The company Headquarters is based in Gloucester, and they operate within the water industry. You will cover Southern England responding to maintenance, repairs and commissioning requests. You must have both Mechanical and Electrical knowledge.

Principal Responsibilities:

• Deliver exceptional customer service through expert product and technical knowledge, reinforcing the brand.
• Install, commission, service, and repair pumps, pump systems, and other mechanical equipment.
• Conduct site visits as scheduled by the service manager, providing detailed reports and recommendations.
• Attend emergency call‑outs, performing necessary repairs and communicating effectively with the team.
• Ensure safety at all times, producing robust risk assessments and method statements.
• Maintain professionalism and diligence, prioritizing customer satisfaction and outstanding service.
• Perform routine preventative maintenance on wastewater systems, identifying and addressing faults.
• Produce detailed summaries of work, manage work effectively, and communicate progress with schedulers.
• Keep up to date with company policies and procedures, maintaining vehicle cleanliness and stock levels.

Qualifications and Experience:

• Participate in the on‑call rota to provide out‑of‑hours cover.
• Technical knowledge of water boosting technology and packaged pump stations.
• Experience in the pump industry or construction‑related roles.
• Confined Space Entry Qualification.
• Current CSCS qualification.
• Some electrical training.
• Self‑motivated with a "can do" attitude and a high standard of workmanship.
• Excellent problem‑solving and critical‑thinking skills.
• Emergency First Aid at Work Qualification.
• Clean driving licence.
• Effective communication skills (verbal, written, and email).
• Beneficial IT skills.

Salary & Benefits:

• Salary – £35,000 - £45,000.
• Overtime paid at time and a half.
• On‑call allowance.
• Company van, tools, and mobile phone.