Service Engineer - Multi Skilled

Johnson Controls; Lancaster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security solutions provider is looking for a Multi Skilled Service Engineer to join their team in Lancaster. You will service Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems while delivering exceptional customer service. Ideal candidates will have experience in the fire and security industry and possess a valid driving license. This role offers competitive salary and benefits, with opportunities for career progression.

Benefits

Competitive salary

Pension plan

25 days holiday plus bank holidays

Company vehicle, uniform, and tools provided

Career progression opportunities

Qualifications

• Experience in the Fire & Security industry required.
• Valid driving license necessary.
• Ability to lift and climb ladders is essential.

Responsibilities

• Service Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems.
• Deliver outstanding customer service to exceed expectations.
• Complete engineering work reports and handover certificates.

Skills

Experience in the Fire & Security industry

Customer service skills

Time management

Job description

Multi Skilled Service Engineer – Fire and Security

Why Join our Team?

At ADT, we offer the ideal platform for your career progression, boasting a wide array of opportunities. In addition to exceptional career development, you will benefit from:

• Competitive basic salary with excellent earning potential.
• Optional overtime
• Generous callout payments – the best in the industry.
• Travel Time averaging 3% of basic salary.
• Engineering Commission scheme averaging 7% of basic salary.
• Sales referral incentive scheme.
• Pension plan – we match up to 7%.
• 25 days holiday plus bank holidays.
• Company vehicle, uniform, PPE, tools, and ongoing training provided.
• Industry-leading Health & Safety standards and employee assistance program.
• Averaged team length of service: 20+ years.
• Opportunity to be a valued member of our Winning Team.
• Staff referral scheme up to £2,000.00.
• Rewards and recognition programs.
• Career progression opportunities

What You Will Do

As a Service Engineer, you will service Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems. Our ideal candidate will service fire and security systems to industry standards while providing exceptional customer service with unmatched technical expertise. We seek engineers who can proactively identify and resolve potential issues. This is a fantastic opportunity for a skilled Multi-Skilled Engineer to thrive within a high-performing team, focusing on a specific geographical area, while enjoying the benefits of working for a market-leading brand with unparalleled career growth.

How You Will Do It

• Deliver outstanding customer service to exceed expectations and foster effective relationships with internal and external customers.
• Service devices responsibly and safely to prevent injuries, property damage, and material waste.
• Manage your time efficiently and prioritize tasks effectively.
• Accurately complete engineering work reports, handover certificates/BSIA Certificates, or checklists as needed.

What We Look For

Essential:

• Experience in the Fire & Security industry.
• Valid driving license.
• Ability to lift and climb ladders.
• Previous experience in a customer-facing role.

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