Service Engineer - Midlands & South West UK

Getinge Ltd.; Long Eaton; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading manufacturer of medical devices is looking for a motivated Service Engineer to join their Surgical Workplaces team. This field-based role involves servicing, testing, and repairing equipment across the East/West Midlands and South West UK. The ideal candidate will possess relevant engineering qualifications and strong interpersonal skills to ensure high-quality customer service. Comprehensive training and a competitive compensation package will be offered.

Benefits

Competitive salary

Private healthcare

Engineers' bonus scheme

Flexible working patterns

Electric company vehicle

Qualifications

• Experience of field-based work is highly desired.
• A strong work ethic and first-rate organisational skills.
• A positive attitude towards working as part of a team and on own initiative.

Responsibilities

• Dealing with customers in a professional manner.
• Carrying out routine testing and mechanical servicing.
• Maintaining adequate stock levels of spare parts.

Skills

Interpersonal skills

Problem solving

Electrical / mechanical fault finding

Calibration skills

Organisational skills

Communication skills

Education

Recognised qualification in Electrical / Electronic / Mechanical Engineering

Tools

Microsoft Office

CRM systems (GForce)

Job description

We're hiring for a motivated and experienced Service Engineer to contribute towards our Surgical Workplaces service team, focussed on our Sterilisation and Decontamination portfolio across the East/West Midlands and South West UK, including Birmingham, Coventry, Derby, Nottingham, Worcester, Leicester, and Bristol. Getinge is a well-respected Original Equipment Manufacturer (OEM), saving lives through the manufacture and maintenance of a range of medical devices and solutions. Our Service Team is at the forefront of our business, responsible for routine servicing, testing and repairing of our equipment in hospitals and facilities throughout the UK and Ireland. You will have the opportunity to make a difference by utilising your technical knowledge and skills to ensure the smooth operation of our machines in the field, representing the business and building relationships with customers and colleagues to deliver the best possible service. This is a field-based role and you will need to be a self-starter with experience of managing your own workload. Although you will be mostly working independently, you will be supported by regular contact with the Service Office, Service Managers and our Technical Services Department which has direct access to Getinge manufacturing sites and a wealth of technical know-how and expertise. The successful candidate will have a background and relevant qualifications in Mechanical or Electronic Engineering. Comprehensive training on Getinge's equipment will be provided by our dedicated in-house training team. Through our Career Progression Pathway, all Engineers have their development assessed bi-annually against our bespoke Engineers' competency-based banding structure - meaning that the more you learn and develop, the more you will be rewarded.

Day to Day Responsibilities

• Dealing with customers, demonstrating first class interpersonal skills in a courteous and professional manner at all times
• Carrying out routine testing of Getinge equipment to the relevant standards and undertaking mechanical servicing of equipment
• Problem solving, combining initiative with a practical and logical approach to all aspects of the job
• Electrical / mechanical fault finding of equipment
• Calibration of equipment, where necessary, reporting all faulty equipment or equipment out of calibration to the Line Manager
• Maintaining and monitoring adequate stock levels of spare parts in order to be able to respond to call-outs in a timely manner
• Producing quality service documentation for submission to the customer
• Maintaining regular communication with the internal Service Department, Technical Department and Service Managers.
• Following the correct returns and non-conformance report procedures at all times
• Organising and prioritising a continuously changing workload, ensuring that all customers' calls and enquiries are responded to quickly and effectively
• Producing accurate and timely written/electronic reports, as and when required/requested.
• Providing Validation reports in specified time frames.
• Assisting team members as and when required/requested.
• Providing sales leads to relevant Service/Sales Managers
• Observing and complying with Quality System duties and responsibilities at all times
• Observing and complying with company and on-site Health & Safety requirements at all times

Qualifications

• A recognised qualification in Electrical / Electronic / Mechanical Engineering (such as City & Guilds Levels 1 & 2 or an equivalent qualification)
• Experience of field-based work is highly desired
• IT skills including Microsoft Office; experience of using CRM systems such as GForce
• A strong work ethic and first-rate organisational skills
• A positive attitude towards working as part of a team and on own initiative, and a willingness to travel and work away from home where necessary
• Flexibility and the ability to adapt under pressure in a dynamic and changing environment
• Excellent communication skills and a desire to deliver the best possible service to customers
• HTM01-01 Part C & D certificates would be advantageous but not essential

We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies. Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers' bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Gold Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

In this role, you will be required to travel up to 80% to meet the requirements of your role. As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.