Service Engineer - Linea Research

The Focusrite Group; Letchworth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology firm specializing in audio electronics is seeking a Service Engineer to join their service department. This position requires diagnosing and repairing high-technology products and providing technical support to both customers and production teams. Candidates should have strong knowledge of electronic repair, experience with circuit diagrams, and be able to perform precision soldering. The role offers competitive benefits including 25 days holiday and participation in various insurance schemes.

Benefits

25 days holiday plus bank holidays

Group Pension and Income Protection schemes

Private Medical Insurance

Bike to Work scheme

Qualifications

• Knowledge of working on mains powered equipment safely.
• Experience with soldering and Class D amplifier technology.
• Full UK driving licence is desirable.

Responsibilities

• Providing technical support to customers and production teams.
• Diagnosing and repairing products at module and component level.
• Performing precision soldering of electronic components.
• Overseeing the returns database and ensuring updates.
• Communicating with customers to resolve issues.

Skills

Knowledge of using normal workshop tools and test equipment

Experience with component level electronic repair

Experience with fault finding and resolving issues on PCBs

Ability to read and understand circuit diagrams

Experience with both analogue and digital audio signal processing

Tools

Microsoft Word

Microsoft Excel

Job description

Service Engineer

Based: Letchworth Garden City

Term: Permanent, Full time

Salary: Negotiable depending on experience + benefits

Linea Research Ltd is part of the Focusrite Group and we design and manufacture high performance Audio Electronics for the professional market. Our amplifiers and processors are used across the world and some of the largest venues and events are powered by Linea Research's amplifiers. In the last few years we’ve become the leading manufacturer of professional amplifiers in the UK. We have modern offices and workshop facilities in Letchworth Garden City, Hertfordshire.

This is an exciting opportunity to join our busy service department as a Service Engineer, servicing and testing our high technology products to both module and component level. The working hours are 8:30-17:00 with 1 hour for lunch.

Key Responsibilities

• Providing technical support to both customers and on-site production teams
• Diagnosing and repairing products to both module swap and component level
• Performing precision soldering of electronic components on circuit boards (through-hole and surface mount)
• Overseeing the returns database and ensuring that it's kept up to date
• Repairing field returns
• Helping production with engineering issues
• Analysing the root cause of failures and liaising with Quality and Research & Development to continuously improve product quality
• Providing training and support to partners who service our products outside the UK
• Communicating with customers to help them resolve issues prior to returning product for service
• Communicating with customers and fellow colleagues both orally and in writing
• Some travel may be required on an ad‑hoc basis

Knowledge, Experience and Skills

• Knowledge of using normal workshop tools and test equipment
• Knowledge of working on mains powered equipment and understanding how to do so safely
• Knowledge of working on switch mode power supplies
• An understanding and experience of electronics at component level
• Computer literate with a working knowledge of Microsoft Word and Excel
• Experience with component level electronic repair which includes surface mount assemblies
• Experience with fault finding and resolving issues on PCBs
• Experience with both analogue and digital audio signal processing
• Experience with Class D amplifier technology would be an advantage
• Experience with soldering
• Ability to read and understand circuit diagrams
• Hard working, punctual, self‑disciplined and with a flexible outlook
• Full UK driving licence is desirable

Benefits

• 25 days holiday, plus bank holidays
• The opportunity to join our Group Pension, Income Protection, Life Assurance,
  Health Cash Plan and Private Medical Insurance schemes
• The opportunity to participate in our Group Bonus scheme
• The opportunity to join our Bike to Work scheme