Service Engineer – Gloucester

Reliance High Tech; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading security solutions provider in the UK is seeking a technical expert to join their team. The role involves fault finding and repairs for various security systems, emphasizing excellent communication and customer service skills. Ideal candidates will have significant experience and technical knowledge, particularly in access control and CCTV systems. The position requires flexibility and a collaborative mindset to meet client expectations.

Qualifications

• 4+ years of proven experience in electronic security.
• Understanding of LAN/WAN networks and TCP/IP fundamentals.
• Ability to provide solutions during emergency situations.

Responsibilities

• Provide technical expertise in fault finding and repairs for security systems.
• Collaborate with teams to ensure delivery aligns with customer expectations.
• Participate in meetings and contribute to business activities.

Skills

Excellent communication skills

Flexible and team-oriented

Customer service

Education

NVQ 3 in Electronic Security or equivalent

Tools

Knowledge of Access control systems

Knowledge of CCTV systems

Knowledge of Windows Operating Systems

Knowledge of digital electronics

Job description

Do you want to join a team of outstanding and dedicated individuals within one the most dynamic and forward-thinking companies in the security and lone worker industry?

If your skills, ambition, and ethos match our values below – call us.

About Us

Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator / installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.

We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus

For more information about our business, visit / .

Your Responsibilites

• Provide technical expertise in fault finding and repairs across a varied selection of PC / Network based and analogue security systems with a working knowledge of different high-end software packages.
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders. To understand fibre optic transmission systems, LAN / WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required.
• Provide emergency solutions when operating out of hours as specified on the departmental rota. Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
• Participate in team meetings and actively contribute towards the business’ activities.
• Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g., order submission, stock control, timesheet submission, job closing, etc.).
• Strive to maximize personal development and performance and take active part in performance reviews and personal development plans. Maintain up to date technical knowledge through internal and external training provision

Your Competencies

• NVQ 3 in Electronic Security or equivalent proven experience (4+ Years) Knowledge of Access control / CCTV / Intercom / Intruder systems.
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and systems Health and Safety.
• Good knowledge of Access control / CCTV / Intercom / Intruder systems.
• Good knowledge surrounding digital electronics and electrical systems Microsoft OS knowledge.
• Working knowledge of TCP / IP and other network fundamentals of UFE’s (Unified Front End)

Your Profile

Excellent communication skills – written and verbal with a can-do / will-do attitude. Flexible and able to work as part of a team essential with a proven record of great customer service and the ability to manage time and workload independently.

Contact Us

To express an interest in this role please send your CV and a covering letter to [e-mail]. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech’s / Reliance Protects vetting standards.

Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.