Service Engineer FIS Quantum/Echos Production Support

RGH-Global Ltd; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global consultancy firm is seeking a Service Engineer to provide production support for FIS Quantum and Echos systems. You will manage treasury operations and ensure seamless integrations with Oracle Fusion. Ideal candidates should possess strong SQL skills and have experience in treasury functionalities. The role includes a hybrid work model with 2 days in the office.

Qualifications

• 5+ years of hands-on experience supporting FIS Quantum and Echos treasury platforms.
• Strong understanding of financial systems static data structures.
• Experience managing integrations for bank statements and cashflow processes.

Responsibilities

• Deliver hands-on support for FIS Quantum and Echos treasury management platforms.
• Manage and maintain static data within the Quantum environment.
• Document solutions and contribute to the internal knowledge base.

Skills

Support for FIS Quantum and Echos

Oracle and SQL Server expertise

Advanced SQL skills

Understanding of treasury operations

Data integration knowledge

Tools

Oracle GoldenGate

Cash Xplorer

Job description

6 Month FTC Salary: Dependent on experience Hybrid: 2 days a week in the office

A global consultancy firm is looking for a highly capable Service Engineer to provide production support for FIS Quantum, FIS Echos, and related treasury systems. The role involves close integration with Oracle Fusion Financials, specifically Intercompany, General Ledger (GL), and Cash Management. Ideal candidates will bring a blend of treasury operations knowledge and technical troubleshooting experience, ensuring smooth and compliant financial workflows across global operations.

Key Responsibilities

Treasury Systems Support

• Deliver hands-on support for FIS Quantum and Echos treasury management platforms.
• Manage and maintain static data within the Quantum environment to preserve data integrity.
• Troubleshoot and enhance Enterprise Workflow Framework (EWF), including reports and action triggers.
• Identify and resolve issues related to bank statement processing and cashflow integrations.
• Configure and support Cash Xplorer functionality.
• Support key treasury functions such as In-House Banking (IHB), cash forecasting, and intercompany settlements.
• Become proficient in internal systems to provide full-spectrum user support.
• Handle incoming support tickets, triage priorities, and deliver timely resolutions.
• Document solutions and contribute to the internal knowledge base.
• Participate in upgrades, patch testing, and performance tuning activities.

Technical Operations

• Leverage Oracle and SQL Server database expertise to manage system performance and troubleshoot data-related issues.
• Write and optimise SQL queries for data extraction and operational reporting.
• Apply knowledge of the FIS Quantum data model to resolve complex technical issues.
• Work with data integration tools such as Oracle GoldenGate and data pipeline frameworks.
• Ensure smooth data flow between FIS systems and Oracle Fusion modules (AGIS, GL).

Governance & Compliance

• Maintain clear documentation including SOPs, process flows, and system update impact assessments.
• Perform regression testing and readiness assessments ahead of Oracle Cloud quarterly updates.Ensure adherence to SOX compliance standards and maintain strong internal controls.
• Participate in change management processes to minimise business disruptions and ensure continuity.

Required Qualifications

• 5+ years of hands-on experience supporting FIS Quantum and Echos treasury platforms.
• Strong understanding of financial systems static data structures.
• Advanced SQL skills and familiarity with both Oracle and SQL Server environments.
• Experience working with and troubleshooting Quantums Enterprise Workflow Framework (EWF).
• Solid grasp of treasury operations including IHB, forecasting, and intercompany settlements.
• Experience managing integrations for bank statements and cashflow processes.
• Proficient in configuring and troubleshooting Cash Xplorer.
• Familiar with Oracle GoldenGate and modern data integration technologies.Understanding of regulatory and audit frameworks, including SOX compliance.
• Comfortable using FIS support tools and managing cases via internal ticketing systems.