Service Engineer - Fire & Security

Securitas Technology UK; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading security services provider in Oxford is looking for a Service Engineer to maintain and support diverse security systems including Access Control and CCTV. The ideal candidate will have over 3 years of experience in the industry, possess strong technical knowledge, and excel in customer service. This role offers a dynamic work environment with opportunities for growth and development.

Benefits

Competitive salary

Career development opportunities

Health & Well-being programs

Qualifications

• 3+ years’ experience in the security systems industry.
• Proven field service / technical experience.
• Solid understanding of industry standards.

Responsibilities

• Deliver customer service with the Area Supervisor.
• Manage service calls and maintenance visits through software.
• Attend and resolve daily service calls.

Skills

Technical Knowledge of security systems

Strong IP networking skills

Excellent customer service

Problem-solving skills

Communication skills

Education

Eligibility for Security Clearance

Clean full UK driving licence

Tools

PDA management software

CCTV systems (analogue and IP)

Access Control systems

Job description

Overview

As a Service Engineer -Fire & Security, you’ll play a key role in maintaining and supporting our customers’ systems across technologies such as: Access Control, Intrusion Protection, Video Surveillance, Door Entry, Audio Alarm Verification, Staff Protection, Public Address, Time & Attendance, and LED Lighting.

Responsibilities

• Deliver excellent customer service, working closely with the Area Supervisor and National Call Centre.


• Use PDA management software to manage service calls and maintenance visits.


• Attend and resolve daily service calls plus scheduled maintenance work.


• Take responsibility for your vehicle and stock, ensuring they’re properly maintained.


• Bring a proactive, positive, “can-do” approach to every job.


• Join the callout rota, with opportunities for additional earning potential.


• Work flexibly when needed to meet client demand.


• Be based within ~30 minutes of your working area for responsive service.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

• Eligibility & Clearance: Must be eligible to obtain Security Clearance (SC).


• Technical Knowledge:
  
  
  
  • Intruder systems such as Texecom, Galaxy, Pacom & GE ranges.
  
  
  • Access Control (PC-based & standalone): Lenel, CEM, C-Cure, PAC & Paxton.
  
  
  • CCTV systems across analogue and IP platforms.
  
  
  • Advantageous: experience with Milestone, Dahua, Genetec, and CEM.
  
  
  • Strong IP networking skills and understanding of basic electrical principles.
  
  
  
  


• Experience & Skills:
  
  
  
  • At least 3 years’ experience in the security systems industry.
  
  
  • Proven field service / technical experience.
  
  
  • Clean full UK driving licence
  
  
  • Solid understanding of industry standards.
  
  
  • The right to work in the UK, with a 5-year checkable history
  
  
  • Strong problem-solving skills and ability to work independently.
  
  
  • Excellent customer service track record.
  
  
  • Ability to spot and refer potential sales opportunities (commission available).
  
  
  • Good communication, time management, and planning skills.
  
  
  
  

Additional Information

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.


• Inclusive Leadership: A culture of respect, transparency, and collaboration.


• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.


• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.


• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.


• Health & Well-being Programs – Mental health support and workplace wellness.


• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!