Service Engineer Fire & Security

Securitas; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global security solutions provider in the UK is seeking a Service Engineer to maintain and support security systems, including Access Control and CCTV. Candidates should have at least 3 years of experience in the security systems industry and a clean UK driving licence. This full-time position involves delivering excellent customer service and managing service calls effectively, with additional opportunities for earnings through callout work.

Qualifications

• At least 3 years experience in the security systems industry.
• Must be eligible to obtain Security Clearance (SC).
• Clean full UK driving licence.
• Proven field service / technical experience.
• Strong problem‑solving skills and ability to work independently.

Responsibilities

• Deliver excellent customer service working closely with the Area Supervisor.
• Manage service calls and maintenance visits using PDA management software.
• Attend and resolve daily service calls plus scheduled maintenance work.
• Join the callout rota with opportunities for additional earning potential.

Skills

CCTV

Low Voltage

System Design

Electrical Experience

Fire Alarm

Fire Sprinkler Fitting

System Testing

Plumbing

Tools

PDA management software

IP networking

Job description

As a Service Engineer you’ll play a key role in maintaining and supporting our customers’ systems across technologies such as: Access Control, Intrusion Protection, Video Surveillance, Door Entry, Fire Detection, Audio Alarm, Verification, Staff Protection, Public Address, Time & Attendance and LED Lighting.

• Deliver excellent customer service working closely with the Area Supervisor and National Call Centre.
• Use PDA management software to manage service calls and maintenance visits.
• Attend and resolve daily service calls plus scheduled maintenance work.
• Take responsibility for your vehicle and stock ensuring they’re properly maintained.
• Bring a proactive positive can‑do approach to every job.
• Join the callout rota with opportunities for additional earning potential.
• Work flexibly when needed to meet client demand.
• Be based within 30 minutes of your working area for responsive service.

Please note – The responsibilities listed here aren’t the full picture but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed we’d love to hear from you.

Qualifications : What you’ll need

Eligibility & Clearance :

Must be eligible to obtain Security Clearance (SC).

Technical Knowledge :

• Working experience with Fire systems (Gent Kentec Advanced Notifier addressable & conventional).
• Intruder systems such as Texecom Galaxy Pacom & GE ranges.
• Access Control (PC‑based & standalone) : Lenel CEM C‑Cure PAC & Paxton.
• CCTV systems across analogue and IP platforms.
• Advantageous : experience with Milestone Dahua Genetec and CEM.
• Strong IP networking skills and understanding of basic electrical principles.

Experience & Skills :

• At least 3 years experience in the security systems industry.
• Proven field service / technical experience.
• Clean full UK driving licence.
• Solid understanding of industry standards.
• The right to work in the UK with a 5‑year checkable history.
• Strong problem‑solving skills and ability to work independently.
• Excellent customer service track record.
• Ability to spot and refer potential sales opportunities (commission available).
• Good communication, time management and planning skills.

Additional Information :

It’s great to see you’re considering a career with us here at Securitas Technology! You’re one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology

At Securitas Technology we are on a mission to make the world a safer place driven by our core values of Integrity, Vigilance and Helpfulness. We foster empowerment, innovation and growth offering industry‑leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application and we appreciate your patience. Need support? We’re here to help – just drop us an email.

Diversity & Inclusion : Be Yourself at Securitas

We are an all‑inclusive employer embracing individuality and diversity as key to our success. Our belonging strategy focuses on :

• Career Growth : Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership : A culture of respect, transparency and collaboration.
• Fair Pay & Benefits : Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as :

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification – We commit to guarantee an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well‑being Programs – Mental health support and workplace wellness.
• Neurodiversity – Top Employer Certification, leading inclusivity for neuro‑divergent individuals.

We celebrate diversity year‑round with events like BSL Week, International Women’s Day, PRIDE and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click Apply Now and start your career with Securitas UK today!

Remote Work : No

Employment Type : Full‑time

Key Skills

CCTV, Low Voltage, System Design, Electrical Experience, Fire Sprinkler Fitting, NEC, Drafting, Plumbing, System Testing, Autocad, Fire Alarm, Revit

Experience : years

Vacancy : 1