Service Engineer

Hutchison Technologies; York and North Yorkshire; On-site; GBP 37,000 - 40,000; Full time

Job summary

A technology service provider in the UK is seeking a skilled Service Engineer to provide technical support and maintenance for AV systems. You’ll be responsible for diagnosing faults, ensuring compliance with safety standards, and delivering excellent customer service. The role offers a competitive salary package between £37,485 and £39,239 per annum along with opportunities for professional development in a supportive work environment.

Benefits

Competitive salary package

Company pension scheme

Professional development opportunities

Travel expenses covered

Qualifications

• Demonstrable experience working as a Service Engineer.
• Strong understanding of AV systems and equipment.
• Ability to assess and diagnose technical issues effectively.

Responsibilities

• Carry out installation, maintenance, and repair at client sites.
• Diagnose faults and implement effective solutions.
• Provide excellent customer service and technical support.

Skills

Technical troubleshooting

AV engineering experience

Cable termination

Problem-solving skills

Understanding of IP networks

Customer service skills

Education

ECS - Electrotechnical Certification Scheme or equivalent

Tools

DSPs

Mixers

Public address systems

Soldering tools

Job description

The Service Engineer position is pivotal to our operations, providing technical expertise and on-site support to our valued clients. You will play a key role in maintaining, servicing, and repairing advanced engineering systems, ensuring optimum performance and customer satisfaction. This is a fantastic opportunity to develop your career in a supportive environment where your skills and initiative are highly valued.

• Carry out installation, maintenance, and repair of equipment and machinery at client sites within the designated region.
• Diagnose technical faults efficiently and implement effective solutions to minimise downtime.
• Conduct routine inspections and preventative maintenance to ensure compliance with safety and quality standards.
• Provide excellent customer service by communicating clearly with clients and offering technical advice and support.
• Maintain accurate records of service activities, including reports and parts inventory.
• Collaborate closely with the engineering and project teams to support continuous improvement initiatives.
• Adhere strictly to health and safety regulations at all times.
• Joining Hutchison Technologies Ltd means becoming part of a team that values your expertise and encourages your professional growth. You will work on exciting projects in a dynamic sector, supported by a company that prioritises quality, innovation, and customer satisfaction. If you are driven, reliable, and passionate about engineering service excellence, we would love to hear from you.
• Demonstrable and significant experience working in a comparable Service Engineer role.
• Strong demonstrable experience gained in an AV engineering type role such as wireless mic systems, basic mixers, zoned mixers, DSPs, amplifiers, public address systems, rack wiring, speakers (LowZ and 100v), TVs, HDMI solutions, projectors, interconnections, wiring, connector cable pin‑outs.
• Knowledge and understanding working in service and technology fields such as RF/TV/Sat systems, effect lighting, access control, data networks, and automation.
• Demonstrable appetite for continuous technical development to attain the breadth of skills of the Hutchi Service Engineer.
• A technical mind‑set to logically assess an issue to pinpoint the fault.
• Previous experience of using problem‑solving skills to find faults and provide high quality solutions.
• Self‑motivated with a commitment to the issue at hand.
• Able to read and understand AV system schematics and drawings.
• Able to terminate cables to industry standard.
• Understand PC based IP networks.
• ECS - Electrotechnical Certification Scheme or equivalent.
• Soldering proficiency, working with audio connectors and cables.
• Able to work under pressure to tight timescales.
• Flexible approach to working hours.
• Presentable in appearance when on site.
• Professional demeanour.
• Full UK Driving Licence.
• Strong technical learning ability.
• Be highly mobile & flexible as a remote engineering covering a wider geographical region.
• Be a natural problem solver able to draw on your own knowledge and skill, whilst knowing your own limits and willing to call on support as necessary to deliver the best fit outcomes for our customers.
• Happy and willing to work alone for long periods.
• Familiar with working in customer environments during their normal operational working, adapting your practices to ensure the presence of members of the public is taken into consideration and respected.
• Competitive salary package within the range of £37,485 to £39,239 per annum.
• Permanent, full-time employment with a reputable company.
• Opportunities for professional development and training.
• Supportive and friendly working environment.
• Company pension scheme and other statutory benefits.
• Travel expenses covered for work‑related journeys.