Service Engineer

Teledyne FLIR; West Malling; On-site; GBP 34,000 - 58,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking a detail-oriented service engineer to join its global service team. You will evaluate, diagnose, repair and calibrate thermal imaging products, working with customers and internal teams to deliver high-quality service.

The role requires hands-on electronics repair experience, knowledge of metrology, and proficiency with SAP PR1 and ticketing systems. Compliance with ISO, ATEX, and NFPA directives is essential for daily work.

Qualifications

• BS/AS in electronics or engineering or equivalent hands-on experience.
• Experience in electronics repair or assembly environments.
• Strong written and verbal English communication skills.

Responsibilities

• Receive work assignments from Service Manager and Lead Technician.
• Repair and calibrate thermal imaging products and systems.
• Provide updates and progress reports to the Service Manager.
• Document actions using SAP PR1 and follow safety/training directives.

Skills

Electronic test equipment proficiency

SAP/PR1 experience

Oracle ticketing system experience

English communication skills

Calibration/metrology knowledge

Education

Associate of Science in electronics/engineering

Tools

Electronic test equipment

SAP PR1

Oracle ticketing system

Job description

Job Description

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Summary:

We are searching for a detail-orientated, results-driven service engineer to join our growing business. Reporting to the local Service Manager within the Global Service organization, the Service Engineer plays a critical role in preserving Teledyne-FLIR’s position as the Global Leader for thermal imaging solutions through the evaluation, failure diagnosis, repair and calibration/adjustment of thermal imaging products and systems. The work environment is team-based, and collaboration is encouraged. Completed work assignments are evaluated by the service manager who provides coaching and skill development—fostering an environment of personal accountability, empowerment, and growth. Compliance with Global Trade, ISO, ATEX, and NFPA directives is a requirement of the position.

Primary Duties & Responsibilities:

Receives work assignments from the Service Manager and/or Lead Technician and operates as part of a team responsible for delivering the full range of aftermarket services, including repair and calibration of thermal imaging product solutions. Employs knowledge of electronic theory, thermography, and optics throughout the performance of daily work assignments. Works in a collaborative manner with Customer Service personnel and provides timely updates and progress reports to the local Service manager. Periodically engages customers to explain complex technical issues and proposed solutions. Utilizes the full range of hand tools and electronic test equipment common to the industry Performs software/firmware updates on camera products—leverages knowledge of embedded programming languages/computer information systems in the performance of service actions. Documents all product evaluation and repair actions using the SAP PR1 Customer Service module. Participates in ATEX, HazLoc and NFPA training and certification efforts; ensures all service actions are performed in accordance with relevant work instructions and directives. Receives cross-training in other disciplines to increase team capacity—demonstrates a consistently positive attitude and willingness to learn new skills.

Job Qualifications:

Associate of Science in an electronics/engineering discipline or equivalent work experience is required. 3 to 5 years of hands‑on experience in the electronics repair/assembly industry. Demonstrated ability to operate electronic test equipment and to navigate computer operating systems and embedded programming languages. Solid understanding of metrology principles and calibration laboratory operations The successful candidate will possess strong written and verbal communication skills in English. Hands‑on experience with SAP/PR1 customer service module and Oracle ticketing system is a plus. Experience in thermography and/or optics is preferred. Candidates must be able to work at a bench and from a standing position for up to one hour at a time. Technicians are expected to lift objects weighing up to 40 lbs. from time‑to‑time. This position requires access to export‑controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

You may not realize it, but Teledyne enables many of the products and services you use every day. Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.