Service Engineer

FAAC Group; Scotland; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading company in automatic door solutions is seeking a Service Engineer for their remote team based in Scotland. This role involves maintaining and repairing client door systems, providing technical support, and ensuring high-quality service. The ideal candidate has prior experience with automatic doors and holds the BS7036/EN16005 qualification.

Qualifications

• Previous experience working on automatic doors highly desirable.
• Full current driving licence required.

Responsibilities

• Maintain, repair, and optimise automatic door systems.
• Provide technical support for customers and colleagues.
• Complete safety checks and manage paperwork and stock.

Skills

Problem-solving

Communication

Teamwork

Education

BS7036/EN16005

Tools

CSCS Card

Job description

Job Title: Service Engineer – Automatic Doors (Remote, Scotland)

Location: Remote (Scotland-based candidates only)

Job Type: Full-time

Industry: Automatic Doors / Access Solutions

Start Date: ASAP

Salary: Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a dedicated and skilled Service Engineer to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be Scotland-based to attend site visits and collaborate with other team members effectively.

Key Responsibilities:

• Completion of PPM, reactive & modernization/upgrade calls.
• To provide customer & colleague technical support & product modernization recommendations.
• Completing door safety checks & investigating door incidents & customer complaints.
• To provide on site customer support to EQS customers.
• To adhere to company processes & procedures & highlight improvement opportunities.
• Delivering customer service & maintaining QHSE compliance at all times.
• Management & maintenance of your Tablet/paperwork, stock, vehicle, uniform & PPE.
• To comply with all customer specific on site arrival/pre-work/working/departure processes & procedures.
• To complete mandatory box tests after all calls.
• OOH rota duty.

What We're Looking For:

• To be a Team Player.
• To offer a flexible approach to working hours.

EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005

EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.

SKILLS / LANGUAGES REQUIRED: English & other qualifications – Full current driving licence.

OTHER REQUIREMENTS: CSCS Card.