Service Engineer

ShuttersUp Ltd; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

ShuttersUp Ltd is looking for a Field-Based Service Technician to join our team across London and the South East. In this full-time role, you will attend service appointments, resolve customer issues, and carry out installations with precision. We're dedicated to maintaining our high-quality standards while ensuring excellent customer service.

Ideal candidates will have previous shutter experience and a keen attention to detail. A DBS check is required for all applicants. Enjoy a competitive salary of £35–40k with overtime opportunities.

Qualifications

• Previous experience with shutter installations is essential.
• Positive mindset with a focus on solutions.
• Reliable and methodical approach to tasks.

Responsibilities

• Attend service appointments and resolve customer issues.
• Carry out installations maintaining high standards.
• Provide clear communication for an outstanding customer experience.
• Support the fitting team to uphold quality reputation.

Skills

Attention to detail

Customer service

Practical skills

Reliability

Job description

Field-Based – Across London & the South East

£35–40k salary dependent on experience

Support. Resolve. Delight.

At ShuttersUp, we've been designing and installing bespoke plantation shutters for homes across the South East since 2006. Now, we're expanding our service team — and we're looking for someone hands‑on, customer‑focused, and proud of getting things right.

If you're practical, personable, and love a varied day on the road, this is your chance to join a business that values quality and trust at every step.

Why Join Us?

• Craftsmanship & care: Over 75% of our team joined through customer referrals or personal recommendations. That says everything.
• Quality-focused: You’ll represent a brand known for precision and finish. We don’t rush jobs — we do them right.
• Support & stability: Employed, full‑time role with a salary of £35–40k depending on experience. Overtime available with a strong focus on work‑life balance.

What You’ll Do

• Attend service appointments and resolve customer issues with professionalism and care
• Carry out installations when required, maintaining the highest standard of finish
• Provide clear, confident communication to ensure an outstanding customer experience
• Support our wider fitting team to help maintain our reputation for quality

What You’ll Need

• Previous shutter experience required
• A positive, solution‑led mindset and strong attention to detail
• Methodical, tidy and reliable approach to every task

As part of onboarding, every team member spends time understanding our in‑home consultation and installation process, where trust and customer care are essential.

Please note: all roles at ShuttersUp require a DBS check.