Service Engineer

Reed; City Of London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading security firm in London seeks a dedicated Service Engineer to join their team. The role involves completing preventative maintenance and attending remedial call-outs while ensuring compliance with client SLAs. Ideal candidates should have experience in service engineering and maintenance of CCTV and alarm systems. Competitive salary and opportunities for professional growth are offered.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Supportive team environment

Qualifications

• Proven experience as a Service Engineer or similar role.
• Experience maintaining and ideally installation of CCTV and alarm systems.
• Ability to read and interpret documents such as safety rules and maintenance instructions.
• Excellent problem-solving skills and attention to detail.
• Good communication skills and ability to work independently or as part of a team.

Responsibilities

• Complete planned preventative maintenance visits, documenting all assets tested.
• Ensure jobs are completed on the Job Management system in real-time.
• Attend service call-outs in a timely manner and according to client SLAs.
• Participate in the out-of-hours call-out rota.
• Perform any other tasks as assigned by the Senior Management Team.

Skills

Service Engineering experience

CCTV and alarm system maintenance

Problem-solving skills

Good communication skills

Job description

Service Engineer

• Job Type: Full-time
• Location: London
• Salary: Up to £45,000

We are seeking a dedicated Service Engineer to join our client’s team. This role involves completing planned preventative maintenance visits and attending remedial call-outs as required. The ideal candidate will be responsible for ensuring all service operations are executed efficiently and in compliance with client SLAs.

Our client is a London-based security firm that offers a range of security solutions for a wide variety of clients, including major hospitals, academic institutions and corporations. Services offered include the design, supply, installation and maintenance of physical security systems.

Day-to-day of the role:

• Complete planned preventative maintenance visits, documenting and recording all assets tested.
• Record the outcomes on the correct maintenance paperwork and carry out SSA and firmware updates as needed on a site-by-site basis.
• Ensure jobs are completed on the Job Management system in real-time.
• Return all service documentation to the office upon completion of PPMs for processing.
• Maintain van stock at the required level and add to job sheets as used.
• Attend service call-outs in a timely manner and according to client SLAs.
• Participate in the out-of-hours call-out rota.
• Carry out service remedial small works installations as required.
• Perform any other tasks as may be assigned by the Senior Management Team.

Required Skills & Qualifications:

• Proven experience as a Service Engineer or similar role.
• Experience maintaining and ideally installation of CCTV and alarm systems
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent problem-solving skills and attention to detail.
• Good communication skills and the ability to work independently or as part of a team.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive team environment.

To apply for this Service Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.