Service Engineer

FAAC Group; City Of London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading automatic door solutions provider is seeking a remote Service Engineer based in London. The role involves maintaining and optimizing automatic door systems, providing both technical support and on-site assistance. Candidates should have prior experience with automatic doors, and a full driving licence is essential. The position offers a full-time contract and competitive salary, tailored to experience.

Qualifications

• Previous knowledge and experience of working on automatic doors is highly desirable.
• Must have a full current driving licence to perform duties.
• CSCS Card required for site access.

Responsibilities

• Completion of PPM, reactive & modernization upgrade calls.
• Provide technical support and product modernization recommendations.
• Conduct door safety checks and handle incidents/complaints.
• Deliver customer support to EQS customers while on site.
• Ensure QHSE compliance and participate in an OOH rota.

Skills

Team Player

Flexible approach to working hours

Technical support

Education

BS7036/EN16005

Tools

CSCS Card

Full current driving licence

Job description

Overview

Job Title: Service Engineers – Automatic Doors (Remote, London-Based)

Location: Remote (London-based candidates only)

Job Type: Full-time

Industry: Automatic Doors / Access Solutions

Start Date: ASAP

Salary: Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be London-based to attend site visits and collaborate with other team members effectively.

Responsibilities

• Completion of PPM, reactive & modernization/upgrade calls.
• To provide customer & colleague technical support & product modernization recommendations.
• Completing door safety checks & investigating door incidents & customer complaints.
• To provide on site customer support to EQS customers.
• To adhere to company processes & procedures & highlight improvement opportunities.
• Delivering customer service & maintaining QHSE compliance at all times.
• Management & maintenance of your Tablet/paperwork, stock, vehicle, uniform & PPE.
• To comply with all customer specific on site arrival/pre-work/working/departure processes & procedures.
• To complete mandatory box tests after all calls.
• OOH rota duty.

What We're Looking For

• To be a Team Player.
• To offer a flexible approach to working hours.

Education / Qualifications

EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005

Experience

EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.

Skills / Languages

SKILLS / LANGUAGES REQUIRED: English & other qualifications – Full current driving licence.

OTHER REQUIREMENTS: CSCS Card.