Service Engineer

Johnson Controls, Inc.; Aston Tirrold; On-site; GBP 45,000 - 75,000; Full time

Job summary

Johnson Controls in the United Kingdom seeks an experienced security systems engineer to deliver and service integrated CCTV, access control and intruder alarm solutions across high-profile sites. You will own service activities, respond to technical call-outs, coordinate with project teams and customers, maintain documentation and billing records, and participate in the on‑call rota for 24/7 support.

Travel and time away from home are required.

Qualifications

• Experience with integrated enterprise-level surveillance and security systems.
• Ability to manage service and maintenance activities for CCTV, access control and intruder alarms.
• Excellent communication skills with customers and internal teams.
• Willingness to travel and provide 24/7 on-call support.
• Ability to obtain and maintain government-level SC clearance.

Responsibilities

• Provide engineering services across CCTV, Access Control and Intruder Alarm systems.
• Own engineering service activities, planned and preventative maintenance, and call-outs.
• Coordinate between internal teams and customers, maintain clear communication and accurate paperwork.
• Ensure solutions meet customer expectations and are delivered to deadlines and standards.
• Complete project and service documentation to meet timelines and standards.
• Adhere to Johnson Controls procedures and Health & Safety policies.

Skills

CCTV Systems

Intruder Alarm Systems

Access Control

Perimeter Detection

Video Intercom Systems

Tools

Genetec

Gallagher

Milestone

FLIR Latitude

ProWatch

Commend

Bosch Cameras

Axis Cameras

Job description

We are at the forefront of cutting-edge security innovation, we specialise in the design, installation, and support of advanced surveillance and integrated site protection systems. Our mission is to deliver intelligent, reliable, and affordable security solutions that safeguard high-profile environments. We don't just install technology-we engineer peace of mind. By combining our proprietary systems with best-of-breed technologies and meticulous project management, we deliver fully integrated, turn-key solutions tailored to each unique site. Our team conducts comprehensive threat and vulnerability assessments to ensure every solution is both precise and future-proof. What sets us apart is our deep expertise in high-end surveillance and bespoke installation techniques. This makes us a trusted partner in some of the most sensitive and demanding environments. If you're passionate about innovation, precision, and making a real impact in the world of security, you'll thrive here.

What you will do

• Provide exceptional engineering services to our customers across various aspects of system maintenance, and service delivery across CCTV, Access Control and Intruder Alarm systems.
• You will ensure that all work meets or exceeds our customers' expectations and that Johnson Controls is seen as a trusted partner in delivering world-class engineering solutions.
• In this role, you will take full ownership of all engineering service activities, planned and preventative maintenance, and responding to technical call-outs.
• A key part of your role will be ensuring smooth coordination between internal teams and customers, maintaining excellent communication throughout, and ensuring accurate paperwork and billing records are kept.
• As an integral member of the Services and Maintenance Team, your ability to work proactively, independently, and as part of a wider team is critical.
• You will support the team by offering your expertise when responding to technical faults, while working closely with both new and existing customers to maintain, optimize, and enhance their systems.
• Additionally, you will be required to participate in the on‑call rota to provide 24/7 engineering support.

How You Will Do It:

• Collaborate with customers, project management teams, and internal stakeholders to develop and deliver system requirements and solutions.
• Manage system maintenance tasks and monitor all installed systems and infrastructure.
• Ensure that solutions and services meet or exceed customer expectations.
• Complete all project and service‑related documentation to meet business timelines and operational standards.
• Adhere to Johnson Controls' procedures and Health & Safety policies.

Strong experience in integrated enterprise‑level systems, including:

• CCTV
• Intruder Alarm Systems
• Perimeter Detection
• Access Control
• Video Intercom Systems

Hands‑on experience with technologies such as:

• Genetec, Gallagher, Milestone, FLIR Latitude, ProWatch, and Commend.

• Experience with high‑end CCTV cameras (Bosch, Axis, Optical/Thermic imaging).
• Experience with Grade 3 Intruder Alarm installations (Galaxy, Texecom, and peripherals).
• Familiarity with Senstar Omnitrax/Fibre Patrol and Fibre Optic systems (desirable but not essential).
• Excellent communication skills, both internally and externally with customers.
• Self‑driven, enthusiastic, and able to work independently.
• Professional demeanor and customer‑centric approach.

Capabilities

• Willing to travel and spend time away from home.
• Self‑motivated with a positive, customer‑focused attitude.
• Proven ability to deliver high‑quality customer engineering services.
• Reliable and capable of working both autonomously and as part of a team.
• Must be able to achieve and maintain government‑level SC clearance.

At Johnson Controls, we offer you a challenging and dynamic environment where you can grow your expertise and contribute to a world‑leading organization. Join us in shaping the future of engineering services and delivering innovative solutions that create a safer, smarter, and more sustainable world.