Service Driver Team Lead Job Details | Stericycle

Hispanic Alliance for Career Enhancement; Appleton Thorn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the UK is looking for a Customer Service Support role to assist in operational performance and ensure adherence to health and safety standards. Responsibilities include scheduling, field support, and data management. Candidates should possess GCSE or equivalent education, with skills in time management and customer service. A proactive attitude and mechanical aptitude are valued. This position offers various benefits including a contributory pension scheme and life insurance.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Employee support fund

Performance related pay review

Referral Scheme

Flu voucher

Eye Test voucher

Qualifications

• Educated to GCSE level or equivalent.
• Certificate of Professional Competence is an advantage.

Responsibilities

• Assist in planning and optimizing operational performance.
• Ensure daily work schedules are prepared.
• Maintain Health & Safety standards.
• Support Service Drivers in their daily tasks.
• Resolve service problems as directed.
• Handle accurate data entry on the SAP system.

Skills

Good time management skills

Good interpersonal skills

Computer literate

Mechanical aptitude

Positive attitude

People oriented

Good work ethic

Flexible

Proactive

Self-motivated

Results oriented

Focused on career progression

Committed to personal development

Management or supervisory aptitude

Customer Service Orientation

Knowledge of Health & Safety guidelines

Education

GCSE

IOSH Managing Safety

Certificate of Professional Competence

Tools

SAP data system

Job description

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Represents the overall interests of the company in a specific business market area and assists the Supervisor Customer Service in the planning, administration, monitoring and optimizing the operational performance of the branch. Embraces the values of the Company.

This role will be required to provide out of hours on call duties, on a rota basis as required.

Key Job Activities:

• Ensures that daily work schedules for SD's are prepared and distributed.
• Spends time in the field with the Service Drivers and implements roadside coaching development and security checks, two truck days per week.
• Ensures that Health & Safety standards are maintained and adhered to according to Shred-it policies and statutory requirements.
• Assists the Supervisor Customer Service in opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
• Helps resolve service problems as directed.
• Assists the Supervisor Customer Service in monthly meetings with Service Drivers and publishes the minutes.
• Assists the Supervisor Customer Service in customer data entry for new service orders on company SAP data system.
• Responsible for accurate and timely data entry on the company SAP system, processing paperwork to include but not limited to entry of manual services orders, mass service order printing and dissemination to Service Drivers, customer service queries i.e., next service date etc., routing of new clients into system as directed by the Supervisor Customer Service.
• Assists in Fleet Maintenance of all vehicles of the Branch, as directed.
• Implements truck inspections and security check process.

Education:

• Required Education: in GCSE
• IOSH Managing Safety
• Educated to GCSE level or equivalent
• Certificate of Professional Competence is an advantage

Experience (EMEAA):

• Good time management skills
• Good interpersonal skills
• Computer literate, proficiency of SAP data system
• Mechanical aptitude
• Positive attitude
• People orientated - believes people make the difference
• Good work ethic
• Flexible
• Proactive
• Self-motivated
• Results oriented - motivated by success
• Focused on career progression
• Committed to personal development and continuing education
• Management or supervisory aptitude
• Understanding of Routing Principles
• Customer Service Orientation
• Some Fleet Maintenance
• Knowledge of Health & Safety guidelines

Certifications and/or Licenses:

• Category C+ E / Class II licence
• Certificate of Professional Competence is an advantage

Benefits:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University - Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher
• And more...

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.