Service Dispatch Operative

SPX; Bristol; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company seeks a Service Dispatch Operative to be the first point of contact for customers in a busy factory environment. In this role, you will manage goods, support service technicians, and ensure smooth operations. The ideal candidate will have strong customer service skills and the ability to multitask effectively.

Qualifications

• Experience in material control or dispatch.
• Strong communication skills and ability to prioritize workload.
• Basic administrative experience is beneficial.

Responsibilities

• Receive and book in goods with corresponding serial numbers.
• Dispatch goods accurately based on delivery notes.
• Clean units awaiting servicing and support Operations as needed.

Skills

Communication

Time Management

Attention to Detail

Customer Service

Basic Administration

Tools

IFS System

Job description

Job Summary:

As the Service Dispatch Operative, you will be the first point of contact for visitors and customers entering the service area. You will handle in-person enquiries, manage incoming and outgoing customer units, and support service technicians. This customer-facing role combines administrative duties with coordination responsibilities to ensure the smooth operation of daily service activities.

Key Responsibilities:

• Receives and books-in goods ensuring they have arrived with corresponding serial numbers and correct quantities.

• Dispatches goods from corresponding delivery note in an accurate manner.

• Locates goods in an accurate manner in accordance with the specified default locations.
• Ensures that the correct level of materials is available for packing equipment.
• Clean units awaiting servicing
• Other such additional or alternative tasks that may from time to time be reasonably required.
• Ability to support the Operations department with other functions as they arrive

Experience, Knowledge, Skills, Abilities, Education

• Previous experience in a material control, dispatch, or customer-facing role.
• Familiarity with managing incoming and outgoing equipment, stores stock.
• Strong communication skills.
• Ability to handle multiple tasks and prioritize workload effectively
• Basic administrative experience.
• Experience working in a fast-paced environment, maintaining professionalism under pressure.
• Good computing skills.
• Managing workload
• Experience using IFS system (would be an advantage)

Travel & Working Environment

• Factory environment, Monday – Friday (Bristol)
• Working Hours
  • 8am to 4pm Mon – Thursday
  • 8am to 3.30pm Fridays
• The position may require working occasionally outside normal work hours
• No travel