Service Director

Elevation Recruitment Group; Leeds; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Performance bonus

Company pension

Job summary

Elevation Recruitment Group is seeking an experienced Services Director to lead a national service operation and transform how we deliver workplace solutions, from installation to service delivery. The role requires building high-performing teams, driving profitability, and scaling operations across multiple sites.

You will report to the Senior Leadership Team and own the end-to-end service operation, ensuring safety, quality and customer satisfaction while delivering sustainable growth.

Qualifications

• Proven senior operational leadership experience.
• Strong commercial and financial acumen with responsibility for budgets, profitability and service performance.
• Experience managing large, multi-disciplinary operational teams.
• Expertise in project delivery, installation or service operations.
• Experience managing subcontractors and third-party delivery partners.
• A customer-first mindset combined with exceptional organisational capability.
• A hands-on leadership style with the ability to influence at every level of the business.
• Experience in office furniture or workplace solutions sector would be advantageous.

Responsibilities

• Lead the operational engine that delivers hundreds of customer projects each year, with responsibility for project management, installation, logistics, distribution and design services.
• Drive operational excellence across planning, delivery and customer execution.
• Improve customer experience whilst reducing operational costs and increasing service profitability.
• Manage and develop a national network of installation partners and subcontractors.
• Lead Project Managers, Programme Managers, Distribution, Transport, Installation and Service teams.
• Create scalable processes capable of supporting continued business growth.
• Ensure projects are delivered safely, on time, in full and to exceptional quality standards.
• Embed a culture of accountability, continuous improvement and commercial ownership.
• Support wider business transformation as part of the Senior Leadership Team.

Skills

Operational leadership

Commercial acumen

Financial management

Cross-functional leadership

Project delivery

Service operations

People management

Continuous improvement

Job description

An ambitious, privately owned UK manufacturing and workplace solutions business is entering one of the most exciting periods in its history.

Following significant investment in its operating model and leadership structure, the business is transforming from a traditional manufacturer into a fully integrated workplace solutions provider, combining manufacturing excellence with project delivery, installation, design and managed services.

To support this journey, we are seeking an experienced Services Director to lead and transform a national service operation that sits at the heart of customer delivery.

This is not a role for someone who simply manages KPIs. We're looking for an operational leader who enjoys being close to the business, building high-performing teams, improving commercial performance and creating scalable service operations that delight customers while delivering profitable growth.

The Opportunity

Reporting directly to the Board and forming part of the Senior Leadership Team, you'll take ownership of the complete service operation across:

• National Installation
• Project Delivery
• Design & Space Planning
• Logistics & Distribution
• Regional Service Hubs
• Subcontractor & Partner Network

Leading a sizeable multi-disciplinary team, you'll ensure projects are delivered safely, commercially and to exceptional quality standards, whilst driving continuous operational improvement across every stage of the customer journey.

This is a hands-on leadership position where approximately 70% of your focus will be tactical operational leadership and 30% strategic development, giving you the opportunity to shape both day-to-day performance and the long-term direction of the function.

What You'll Be Responsible For

You'll lead the operational engine that delivers hundreds of customer projects each year, with responsibility for:

• Leading a national service operation encompassing project management, installation, logistics, distribution and design services.
• Driving operational excellence across planning, delivery and customer execution.
• Improving customer experience whilst reducing operational costs and increasing service profitability.
• Managing and developing a national network of installation partners and subcontractors.
• Leading Project Managers, Programme Managers, Distribution, Transport, Installation and Service teams.
• Creating scalable processes capable of supporting continued business growth.
• Ensuring projects are delivered safely, on time, in full and to exceptional quality standards.
• Embedding a culture of accountability, continuous improvement and commercial ownership.
• Supporting wider business transformation as part of the Senior Leadership Team.

About You

We're looking to speak with commercially focused operational leaders who have experience leading complex service delivery environments.

Your background may include:

• Commercial Furniture
• Workplace Solutions
• Interior Fit-Out
• Construction
• Manufacturing
• Building Products
• Facilities Management
• Distribution & Logistics

You'll bring:

• Proven senior operational leadership experience.
• Strong commercial and financial acumen with responsibility for budgets, profitability and service performance.
• Experience managing large, multi-disciplinary operational teams.
• Expertise in project delivery, installation or service operations.
• Experience managing subcontractors and third-party delivery partners.
• A customer-first mindset combined with exceptional organisational capability.
• A hands-on leadership style with the ability to influence at every level of the business.
• A passion for continuous improvement and operational excellence.

Experience within the office furniture or workplace solutions sector would be advantageous, although candidates from comparable project-led operational environments are equally encouraged to apply.

What Success Looks Like

This role offers the opportunity to genuinely influence business performance by improving:

• Cost-to-serve.
• Planning accuracy.
• Service profitability.
• Operational efficiency.
• Team capability and leadership.

The Package

• Performance Bonus
• Company Pension
• Opportunity to join the Senior Leadership Team during a significant period of business transformation and growth.