Service Director

Active Care Group; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days + bank holidays

Birthday off

Nest Pension

Job summary

Active Care Group in the UK seeks a Service Manager to lead the Hunters Moor Neurological Rehabilitation Centre, a 33‑bed specialist service delivering person‑centred care with measurable outcomes. You will drive clinical and operational excellence across a multi‑disciplinary team, embedding quality, improvement, and innovation through the use of assistive technologies.

The role requires leadership in private healthcare management, regulatory compliance, and service development, with a focus on

Qualifications

• Proven experience in leading complex healthcare services within specialist care environments.
• Excellent understanding of the CQC regulatory framework and demonstrable compliance success.
• Track record of embedding a quality-first culture and delivering measurable service improvements.
• Strong leadership and people management across multidisciplinary teams.
• Experience in private healthcare, including private inpatient and outpatient services.

Responsibilities

• Provide strategic and operational leadership for the Hunters Moor Neurological Rehabilitation Centre ensuring delivery of high‑quality, safe, and person‑centred care.
• Ensure full compliance with all CQC regulatory standards, driving excellence in governance and service improvement.
• Embed robust quality assurance frameworks, monitor outcome measures, and promote a culture of accountability and continuous improvement.
• Oversee complex clinical pathways, including specialist tracheostomy and neurorehabilitation programmes.
• Lead and inspire a multi‑professional team to achieve outstanding patient outcomes and exceptional employee engagement.
• Develop and expand private healthcare inpatient and outpatient services, ensuring sustainable growth and service excellence.
• Maintain existing relationships with the local ICB, and develop new relationships with internal and external Case Managers, insurers and solicitors.
• Oversee the development and maintenance of a high‑quality, cutting‑edge environment.

Job description

Come and join one of the UK’s largest providers in complex care. Are you a visionary healthcare leader with a passion for quality, innovation, and excellence in neurorehabilitation? We’re looking for an exceptional Service Manager to lead our Hunters Moor Neurological Rehabilitation Centre, a 33 bed specialist service dedicated to delivering outstanding care and life‑changing outcomes for our patients.

About the Role

As Service Manager, you will be responsible for driving clinical and operational excellence across a complex, multi‑disciplinary service that includes specialist inpatient neurorehabilitation, tracheostomy care, and private inpatient and outpatient services. You will lead a highly skilled team to ensure that patients experience exceptional, person-centred care driven by measurable outcomes. Your leadership will embed a culture of quality, continuous improvement, and innovation through the use of cutting‑edge assistive technologies, including those from Thor Technologies – Arm Motus, Antigravity Treadmill, Lunar, and the DST Ramp – helping patients achieve their maximum potential.

What you'll be doing:

Key Responsibilities

• Provide strategic and operational leadership for the Hunters Moor Neurological Rehabilitation Centre ensuring delivery of high‑quality, safe, and person-centred care.
• Ensure full compliance with all CQC regulatory standards, driving excellence in governance and service improvement.
• Embed robust quality assurance frameworks, monitor outcome measures, and promote a culture of accountability and continuous improvement.
• Oversee complex clinical pathways, including specialist tracheostomy and neurorehabilitation programmes.
• Lead and inspire a multi‑professional team to achieve outstanding patient outcomes and exceptional employee engagement.
• Develop and expand private healthcare inpatient and outpatient services, ensuring sustainable growth and service excellence.
• Maintain existing relationships with the local ICB, but also develop and promote new relationships with internal and external Case Managers, insurers and solicitors.
• Oversee the development and maintenance of a high‑quality, cutting‑edge environment.

About you:

We’re looking for a compassionate and commercially astute leader with experience in private healthcare management. You’ll be confident in regulatory compliance, service development, and team leadership—ready to inspire others while keeping those in our care at the centre of all decisions.

For this role, you’ll need:

• A legal right to work in the UK
• Proven experience in leading complex healthcare services within specialist care environments.
• Excellent understanding of the CQC regulatory framework and demonstrable success in achieving and maintaining compliance.
• Track record of embedding a quality‑first culture and delivering measurable service improvements.
• Strong leadership and people management skills, with the ability to manage and motivate multidisciplinary teams.
• Experience in private healthcare, including the design and delivery of private inpatient and outpatient services and we would welcome conversations with those working within Private Acute Hospital settings.
• Passion for patient‑centred care, innovation, and use of assistive and digital technologies to improve outcomes.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know ...and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Take a look around the company https://activecaregroup.co.uk/