Service Development Manager

NHS Blood and Transplant; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A national health service organization is seeking a passionate individual for a project management role focusing on organ donation and transplantation. The position involves leading projects, managing stakeholders, and implementing service developments. Ideal candidates have relevant qualifications and experience within politically sensitive environments. This role offers a hybrid working option and opportunities for personal and professional growth, along with generous leave policies.

Benefits

27 days annual leave plus Bank Holidays

NHS pension scheme

Continuous learning and development opportunities

Qualifications

• Significant experience in a politically sensitive environment.
• Commitment to Continued Professional Development (CPD).
• Awareness of current professional issues in organ donation.

Responsibilities

• Lead and manage projects aligned with NHS goals.
• Provide expert advice and support for service development.
• Produce high-quality reports and analysis.

Skills

Project management

Clinical pathways understanding

Organisational skills

Stakeholder communication

Education

Project Management qualification

Master's degree or equivalent clinical qualification

Tools

Microsoft Office Suite

Job description

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work, or the location attracts an Inner Higher Cost Area Supplement, and you are employed by the NHS and would transfer to the pay point at the top of Band 8a.OTDT is implementing changes to the donation and retrieval pathway, elements of which are underpinned by the UK Commissioning Team and their contracts/agreements with Providers. This role offers an opportunity to a passionate individual to support the implementation of these changes, while also gaining experience of Commissioning and Service Development.

A key part of the role is to implement the key deliverables in the SCORE Programme: initially leading the defining, planning and implementation of the roll out of the SCORE recommendations as outlined in the Business Case, ensuring that all strands of work are aligned.

The role requires an understanding of project management, clinical pathways and requires organisational and planning skills as this is a dynamic and challenging role where the post holder will be given broad objectives and the ability to respond to new initiatives and projects is paramount.

Note: This role provides a hybrid-working option. You will be assigned a base location which could be one of NHSBT main centres/blood centres, which will be confirmed after the final interview and mutually agreed upon with the line manager during the verbal offer stage.

Main duties of the job

In this role within the Commissioning Team, you will work alongside the Assistant Director UK Commissioning and Service Development, Heads of Commissioning and Service Development, Integration, Transplant Development, the Associate Medical Director (Retrieval), and senior OTDT staff to deliver SCORE Programme objectives. You will:

• Lead and manage projects aligned with the Organ Donation and Transplantation 2030: Meeting the Need Strategy, including strengthening NORS capacity.
• Exercise autonomy and sound judgement, balancing multiple priorities and ensuring timely delivery.
• Provide expert advice and problem-solving support, ensuring alignment with organisational goals.
• Apply strong knowledge of service development and organ donation and retrieval systems.
• Plan and implement SCORE Business Case recommendations and coordinate workstreams effectively.
• Communicate and collaborate with stakeholders, adapting approach to build engagement.
• Produce high-quality reports, briefings, and analysis across functions and specialties.
• Work proactively and independently, managing competing demands and taking initiative.
• Build productive relationships to support objectives and ensure performance accountability.

The role requires flexibility to travel and occasional overnight stays with prior notice.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Job responsibilities

What we offer:

• NHSBT promotes flexible working opportunities where the role will allow.
• 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
• We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.

Person Specification

Qualifications

• Project Management qualification or / and experience.
• Qualification in management (i.e. Masters degree or equivalent clinical qualification Alternatively, significant work experience at a similar level providing expert knowledge in subject field.
• Demonstrate commitment to own Continued Professional Development (CPD)

Experience

• Significant experience of successfully working in a politically sensitive environment.
• Awareness of current professional issues and developments within organ donation, and the NHS.
• Experience of managing change and influencing medical consultant staff.
• Broad understanding of the NHS and wider healthcare community.
• Knowledge and experience of Microsoft Office products, particularly Microsoft Word, Excel and PowerPoint.

Employer name

NHS Blood and Transplant

Address

England

Barnsley Blood Centre, Capitol Way, Dodworth

Barnsley Blood Centre, Capitol Way, Dodworth

England

United Kingdom

S75 3FG

NHSBT

Liverpool Speke Blood Centre, 14 Estuary Banks, The Estuary Commerce Park, Speke

Liverpool

L24 8RB

NHSBT

Birmingham Blood Centre, Vincent Drive, Edgbaston

Birmingham

B15 2SG

NHSBT

Manchester Blood Centre, Plymouth Grove,

Manchester

M13 9LL

Charcot Road, Colindale

London

NW9 5BG

NHSBT

Bristol Filton Blood Centre, 500 North Bristol Park, Northway, Filton,

Bristol

BS34 7QH

NHSBT Tooting Blood Centre

London

SW17 0RB

NHSBT

Barnsley Blood Centre, Capitol Way, Dodworth