Service desk with VIP Experience

Randstad Technologies Recruitment; City Of London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Service Desk Analyst for VIP support in Central London. This role involves providing expert IT support, mentoring junior staff, and ensuring efficient service management within the Service Desk team. The ideal candidate will have prior experience with VIP support and service desk operations. Competitive salary between £30,000 and £32,000 offered for this role.

Qualifications

• Experience providing VIP level support in a financial institution or corporate environment.
• Proficient in managing escalations within a service desk.
• Strong background in IT support, particularly 1st and 2nd line.

Responsibilities

• Provide expert-level IT support for complex issues.
• Lead and mentor junior team members in the Service Desk.
• Maintain knowledge base and drive process improvement.

Skills

VIP level support

Service desk experience

1st / 2nd line support

Jira Service Desk

ITSM Process Knowledge

Escalation management

Job description

Service Desk Analyst - VIP Support

30K to 32K

London - 5 days onsite

A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate environment.

The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency, consistently meeting key service goals.

This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems.

The successful candidate should have the following skills:

• Prior experience of providing VIP level support
• Service desk experience
• 1st / 2nd line support experience
• Jira Service Desk
• ITSM Process Knowledge / Escalation management experience

Central London 5 days a week onsite 30,000 to 32,000

If you are a junior to mid level IT Support Analyst with a background in VIP support then this might be the perfect opportunity for you. If interested please send your CV to (url removed)

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.