Service Desk Technician

ASKHAM BRYAN COLLEGE; York and North Yorkshire; On-site; GBP 27,000 - 30,000; Full time

Job summary

An educational institution in York is seeking a Service Desk Technician to join its IT Services team. You will provide technical hardware and software support, ensuring high-quality service for over 4,000 users. Ideal candidates will have experience with Microsoft Windows, Office 365, and helpdesk software. The role offers competitive salary, career development opportunities, and various benefits including generous annual leave, pension scheme, and on-site facilities.

Benefits

On-site facilities including a farm and VR suite

35 days annual leave plus bank holidays

Flexible working arrangements

Discounted gym membership

Free car parking

Career development opportunities

Qualifications

• Experience in supporting an internal Microsoft Windows Network.
• Knowledge of Office 365 hosted environments.
• Experience in an IT support environment.

Responsibilities

• Provide technical hardware and software support across all departments within the college.
• Manage helpdesk support and fault finding.
• Deliver high levels of customer service.

Skills

Technical hardware and software support

Customer service

Helpdesk software

Microsoft Windows Network

Office 365

Fault finding

Tools

VMWare

Azure AD

Exchange Online

Job description

Service Desk Technician

Askham Bryan College, York

We have an exciting opportunity for a Service Desk Technician to join our expanding IT Services team at our York campus on a permanent and full‑time basis. The IT Services team deliver and manage a computer network and end‑point solutions across all College sites. The team supports more than 4,000 users and over 2,500 devices. This encompasses a diverse breadth of technologies ranging from high‑end enterprise network infrastructure to mobile devices. We see ourselves as pioneers when it comes to implementing upcoming and emerging technologies for the purposes of teaching and learning and business operations. Some of our previous projects include Trimble autonomous tractors, LiDAR drones and Meta Quest headsets. Our upcoming projects include a racing simulator, IoT sensors, automated gardening, an animal behaviour lab and the use of AI to name a few. It has never been a better time to join Askham Bryan College, as we celebrate both a regional and national award win for the development of digital innovation in teaching, learning and assessment.

The successful candidate will provide technical hardware and software support across all departments within the college. The ideal candidate will have previous experience in a similar role supporting an internal Microsoft Windows Network as well as an Office 365 hosted environment. Previous experience within an IT support environment with a good knowledge and experience of helpdesk software, basic PC hardware, software & applications, fault finding and providing high levels of customer service would be advantageous. Additional experience in Office 365, Azure AD, Exchange Online and some technical knowledge around on‑premise infrastructure, including Aruba networking, managed printing, VMWare would also be an added bonus.

We define the values and qualities that we require from our people using the Askham Bryan College DNA. Hardwired into what we do, our DNA strands ensure that all colleagues are committed to delivering with purpose, taking ownership, building trust and always learning. We offer an inclusive, dynamic, challenging and rewarding place to work.

Job Details

• Reference: 1004935
• Salary: £27,270 - £29,676 per annum
• Location: York
• Closing Date: 2025-12-08 23:59

Benefits

• On‑site facilities including a fully functional farm, equine centre, wildlife park and VR suite
• Beautiful grounds for outdoor learning, meetings and well‑being walks
• Teacher pension scheme with generous employer contributions
• 35 days annual leave, plus 8 days bank holiday pro rata, plus Christmas shut down
• Options for flexible working arrangements (role dependent)
• On‑site catering including a canteen and shop
• Highly discounted gym membership at the on‑site gym
• Free car parking and cycle to work scheme
• Excellent career development opportunities via our on‑site L&D Partner
• Continuous support from our Recruitment and Employee Lifecycle Partner
• Enhanced sick pay and compassionate leave scheme
• Enhanced maternity/adoption pay