Service Desk Technician

Oxford Health NHS Foundation Trust; Oxford; On-site; GBP 26,000 - 38,000; Full time

Job summary

Oxford Health NHS Foundation Trust is seeking an experienced Service Desk Technician to join the IM&T Team at Littlemore Mental Health Centre in Oxford, supporting sites across Oxfordshire and surrounding areas.

You will provide in-depth second line technical support, plus first line assistance for common hardware/software issues, and participate in an on-call rota to cover out-of-hours needs. A full valid driving licence and access to a vehicle are required for travel between Trust sites.

Qualifications

• Experience in a service desk environment.
• Strong troubleshooting skills across hardware and software.
• Familiarity with Windows 11, Office 365, Outlook and Excel.

Responsibilities

• Provide second line technical support for complex incidents.
• Resolve first line hardware, software and telecommunications issues.
• Investigate data anomalies and implement corrective actions.
• Support IT operational activities and SLAs across multiple sites.

Skills

ITIL knowledge

Service Desk experience

Microsoft applications (Excel, Outlook

Office 365

Active Directory

Tools

Windows 11

Microsoft Office 365

Active Directory

Job description

We are recruiting for an experienced Service Desk Technician to join our IM&T Team based at Littlemore Mental Health Centre in Oxford, supporting sites across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

You’ll work closely with the IT Operational Team, providing in-depth second line technical support as well as internal support for the first line Service Desk function, including first line hardware, software and telecommunications issues across the Trust. You’ll use your expertise to detect, diagnose and resolve customer issues in accordance with our Service Level Agreement.

You’ll need an excellent working knowledge of Microsoft applications such as Excel, Outlook, Word, Office 365 and in-depth troubleshooting experience of Windows 11 and Active Directory. We’re also keen to hear from applicants with knowledge of ITIL best practice.

If you have a technical background, experience of working within a service desk and enjoy complex problem solving for a wide customer base, we would love to hear from you!

You’ll be required to take part in the Service Desk Out of Hours (24x7x365) rota performing ‘urgent on call’ services outside of the normal hours of operation for in‑patient/extended hours services.

This role requires travel to various sites across the Trust so applicants must have a full valid driving licence and access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.

• Provide first line software support for all applications in standard use by OBMH IT customers, including Word, Excel, Access, PowerPoint and Outlook
• Analyse and advise on system errors, application problems and network issues
• Investigate data anomalies and implement corrective action where required
• Provide first line hardware support for PCs, printers and other attached network devices
• Provide first line telecommunications support

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.

Our vision is that no matter who you are or where you are, you will tell us that you receive:

“Outstanding care delivered by an outstanding team”

Our values are:

“Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.