Service Desk Technician

Cross Keys Homes; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused organization based in Peterborough is seeking a Services Desk Technician to deliver first line IT support. You will utilize your problem-solving and customer service skills to assist users, troubleshoot issues, and maintain IT assets. The ideal candidate will have a strong working knowledge of Microsoft systems and be willing to travel between sites as required. This is a full-time, office-based position.

Qualifications

• Good working knowledge of Microsoft Windows Desktop OS 10/11 and 365 applications.
• Experience with Microsoft Azure and Intune is ideal.
• Driving license is required for site visits.

Responsibilities

• Deliver excellent customer service to users.
• Provide first line IT support and troubleshoot initial queries.
• Set up standard devices and maintain IT asset inventory.

Skills

Customer service skills

Problem solving

Microsoft Windows Desktop OS 10/11

Office 365 applications

Microsoft Azure

Intune

Job description

Overview

Full Time 37 hours per week / Office-based in Peterborough

Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you!

Role

As a Services Desk Technician at CKH you will be responsible for providing first line IT support to our users to maintain the efficient and effective operation of the IT and communication systems.

Requirements

We are looking for a strong problem solver who goes above and beyond, has good working knowledge of Microsoft Windows Desktop OS 10/11, 365 office applications and ideally experience of working with Microsoft Azure and Intune (or similar) to be successful in this role.

You will also need to have a driving license to be able to travel to our sites around Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required.

Responsibilities

• Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers.
• Helpdesk Support the Cross Keys Homes userbase in all first line enquiries. Resolution, response and monitoring of helpdesk tickets to achieve internal SLAs
• Troubleshooting Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected.
• Deployment Set up of standard laptop/tablet devices and mobile phones including email and business applications.
• Inventory Maintain the IT asset list and IT consumable stock levels to ensure relevant equipment is available on demand.
• Carry out daily system checks, resolving issues within a timely manner, asking for support and advise where appropriate or escalate to subject matter expected, to ensure continuity of service.

To learn more about the role, please review the below job description and person specification for more information.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

No agencies please.