Service Desk Team Leader

Travis Perkins; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading distribution company in the UK seeks a Service Desk Team Leader to guide and mentor IT specialists. This full-time role involves overseeing complex projects and ensuring team performance. The ideal candidate will excel in leadership and problem-solving, while fostering a collaborative environment. Benefits include a competitive bonus and a comprehensive training package.

Benefits

Competitive bonus

Save-as-you-earn scheme

Buy-as-you-earn scheme

Contributory pension scheme

Colleague discount across Group businesses

Qualifications

• Experience in mentoring and coaching IT specialists.
• Ability to set performance metrics and conduct reviews.
• Proven record in managing complex technical projects.

Responsibilities

• Guide and mentor a team of IT specialists.
• Set clear goals and manage performance.
• Delegate tasks based on team strengths.
• Resolve complex technical issues.
• Liaise with senior management on project status.

Skills

Team leadership

Technical problem-solving

Performance management

Cross-functional collaboration

Job description

Are you looking for your next challenge and want to be part of a team that is hard-working and driven to make a difference in our business?

What will you do?Service Desk Team Leader

This role is based 100% from our Northampton Head Office

Responsible for guiding, mentoring, and managing a team of IT specialists, ensuring both individual and collective growth. This role involves planning, delegating, and overseeing complex technical projects from initiation to completion while maintaining alignment with organizational goals. The manager enforces industry best practices and technical standards, promotes innovative problem-solving, and ensures the delivery of reliable, secure, and scalable solutions. Acting as the primary liaison between the IT team and senior leadership, they translate business requirements into actionable technical strategies and communicate progress, risks, and results effectively. Success in this position requires balancing deep technical expertise with strong leadership, coaching, and interpersonal skills, fostering a collaborative culture that drives performance, efficiency, and continuous improvement.

Some accountabilities of the role :

• Mentoring and Coaching : Guiding team members, identifying their skill gaps, and providing opportunities for professional growth. They serve as a technical and professional mentor, helping individuals reach their full potential.
• Performance Management : Setting clear goals and performance metrics, providing regular feedback, and conducting performance reviews. They're responsible for ensuring the team is productive and that everyone is meeting their objectives.
• Work Delegation : Understanding the strengths of each team member and assigning tasks and projects efficiently to ensure deadlines are met and workloads are balanced.
• Problem Resolution : Serving as the final escalation point for complex technical issues, providing expertise and guidance to help the team troubleshoot and solve problems.
• Liaison with Management : Acting as the primary communication link between the team and senior leadership, providing updates on project status, resource needs, and team performance.
• Cross-Functional Collaboration : Working with other departments and teams to ensure seamless project delivery and alignment across the organization.
• Translating Business Needs : Interpreting high-level business requirements and translating them into clear, actionable technical tasks for the team.
• Quality and Standards : Enforcing technical standards, best practices, and processes to ensure the quality and security of the team's output.

What’s in it for you?

Not Sure if you qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.

You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.

We’ll also equip you with a benefits package that grows as you grow with the company :

• Competitive bonus
• Save-as-you-earn scheme
• Buy-as-you-earn scheme
• Contributory pension scheme
• Colleague discount across a variety of Group businesses

A bit about us

As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.

With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK, we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, has some fun along the way!