Service Desk Team Lead - Hybrid, Growth & Perks

Wanstor Limited; City Of London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading IT solutions provider is seeking a Service Desk Team Leader to manage daily operations and drive customer satisfaction. This role requires a strong background in IT support, particularly at a 2nd line level, and the ability to handle multiple priorities in a dynamic environment. The ideal candidate will facilitate continuous improvement, ensure adherence to SLAs, and lead a motivated team. Enjoy a hybrid work model with generous time off and personal development opportunities.

Benefits

24 days of annual leave, increasing to 28

Continuous learning opportunities

5 paid days for personal development

2 paid volunteer days

Social events throughout the year

Qualifications

• Strong background in IT support at a 2nd line level.
• Experience in a fast-paced or customer-focused environment.
• Ability to manage projects to completion.

Responsibilities

• Manage the Service Desk for a subset of customers.
• Ensure tickets are logged accurately and call queues managed.
• Lead and attend weekly Service Desk meetings.

Skills

IT support experience

Understanding of ITIL principles

Customer service focus

Project management

Strong communication skills

Job description

A leading IT solutions provider is seeking a Service Desk Team Leader to manage daily operations and drive customer satisfaction. This role requires a strong background in IT support, particularly at a 2nd line level, and the ability to handle multiple priorities in a dynamic environment. The ideal candidate will facilitate continuous improvement, ensure adherence to SLAs, and lead a motivated team. Enjoy a hybrid work model with generous time off and personal development opportunities.