Service Desk Scheduler

BBO Recruitment Ltd.; England; On-site; GBP 25,000 - 35,000; Part time

Job summary

A rapidly expanding company is seeking a Scheduler to manage service tickets and coordinate engineers in Twyford. This temporary role involves ensuring timely service delivery and maintaining effective communication between clients and the engineering team. The ideal candidate will have strong organizational skills, excellent communication, and experience with scheduling systems.

Qualifications

• Meticulous attention to detail.
• Ability to work in a fast-paced environment.
• Must prioritize tasks effectively.

Responsibilities

• Schedule and assign service requests to engineers.
• Monitor ticket queues for timely response.
• Communicate with clients for service confirmations.

Skills

Strong organisational skills

Excellent communication skills

Customer service skills

Tools

Scheduling ticketing system

Job description

A rapidly expanding company based in Twyford is looking for a Scheduler to join their team on a temporary contract for a minimum of 3 months. This role involves managing service tickets, aligning engineers and availability of parts with customer needs, and ensuring a timely resolution. This is a vital position in the Service Desk team as it acts as a central point of communication between clients and engineers.

Main Duties

• Schedule and assign service requests to appropriate engineers.
• Monitor ticket queues and ensure timely response.
• Communicate with clients to confirm service appointments and updates.
• Coordinate with the Engineering team to balance workload.
• Ensure parts are readily available.

Requirements

• Strong organisational skills with meticulous attention to detail.
• Excellent communication and customer service skills.
• Knowledge of a Scheduling ticketing system is advantageous.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• ...