Service Desk Operator

Lincolnshire Co-op; Greater Lincolnshire; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading co-operative business in Greater Lincolnshire is seeking a Service Desk/CCTV operator. This role involves providing IT support, monitoring CCTV systems, and handling security issues. Ideal candidates should possess excellent communication skills, be organized, and have a motivation for learning. Flexible working hours are offered, along with a range of employee benefits including annual leave and pension contributions.

Benefits

30 days annual leave

Pension scheme with up to 12% employer contributions

Generous colleague discounts

Annual discretionary bonuses

Free tea and coffee at work

12-week advance schedules

Qualifications

• Experience in a similar IT role is a plus but not required.
• Over 18 years old for Security Industry Authority (SIA) licence.

Responsibilities

• Monitoring CCTV systems and responding to related requests.
• Handling IT queries and logging incidents.
• Coordinating teams for incident resolution.
• Ensuring security through alarm monitoring.

Skills

Excellent communication skills

Organised and methodical approach

Ability to work under pressure

Initiative and teamwork

Motivation for learning

Education

Good IT knowledge

Job description

About the role:

Please note: For this vacancy shifts will be a variety of 6am-2pm or 2pm-10pm, night shifts may also be required due to needs of the business.

Interviews for this vacancy will be taking place on Wednesday 3rd December.

As a Service Desk/CCTV operator, you’ll be a vital member of a helpful, reliable and enthusiastic Service Desk team who act as the first point-of-contact for our colleagues. You’ll be playing an integral role in providing IT support and responding to property related issues throughout the Society, resolving issues as they arise or delegating them to appropriate teams where necessary. No two days will be the same in this role as duties will include (but are not limited to):

• Monitoring our CCTV systems and responding to CCTV requests
• Handling IT queries from colleagues through phone calls and emails, logging, triaging and progressing them through to their resolution
• Managing and monitoring ongoing incidents, coordinating relevant teams to ensure an effective and efficient response and conclusion
• Handling calls of a sensitive nature from our colleagues and customers
• Keeping our premises secure by monitoring and responding to alarms, liaising with security firms, police and keyholders where necessary

About You

We’re looking for an honest, reliable, and trustworthy people person to join our hardworking Service desk team. If you have previous experience in a similar IT role, brilliant – we’d love to hear from you. We’d also love to hear from those without experience but with good IT, communication, and customer service skills. You’ll need to show us:

• Excellent communication skills to be able to effectively communicate with both technical and non-technical colleagues
• An organised and methodical approach to your work, able to prioritise a variable workload
• A naturally organised and diligent manner with the ability to keep calm and remain focused under pressure
• The ability to work efficiently and effectively on your own using your initiative, but also as part of a small close-knit team
• A motivation and enthusiasm for learning, keen to keep your IT knowledge up-to-date and encourage your colleagues to do the same

You’ll need to be over 18 years old to be a Service Desk Operator, as you’ll need to qualify for an Security Industry Authority (SIA) licence.

Benefits

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays) (pro‑rota)
• Pension scheme offering up to 12% employer contributions
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonuses to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work
• Working schedules that are available twelve weeks in advance, giving you time to plan around your shifts.

We are committed to the development of our colleagues and will support you to achieve your career goals. As your confidence grows, you’ll have the opportunity to take on additional responsibilities and further progress your career with us through ongoing training, which may open the door to management opportunities and beyond.

To succeed in this role, the successful candidate will need to work towards and achieve the SIA licence in CCTV monitoring which would be fully funded by the Society, if not already held. The terms of this will be discussed with you in more detail at the interview stage.

About Us

From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [e-mail].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.